Posted on 2011-10-08
Last Modified: 2012-05-12
  I cloned (Acronis) a customers old PC running XP Pro W/SP3 to a new Dell Vostro 260. It started shutting down about 4 times a day. No error messages, no warnings, just shut itself off. I have since cloned it to yet another Dell Vostro 260 to no avail. Keeps shutting down. Since it is two different, new computers I really don't think it is a hardware issue.

   Dell in all their infinite wisdom decided not to publish XP drivers for this new business desktop so I have a feeling it is a driver issue. I brought the first clones Vostro back to my office and the problem presents itself a little differently here. The first day I got the temporary profile error and as soon as I logged in it just froze up. Today I got a BSOD with a BAD_POOL_CALLER. After reasearching a little it appears as though there might be a way to determing the offending driver by analyzing the .dmp files but I am a little lost as to which .dmp files and how to analyze them. Can someone help me out?
Question by:jimbecher
    LVL 32

    Accepted Solution

    The easiest way to analyze minidumps is BlueScreenView.

    If you need detailed analysis of the minidumps, attach the last 2 or 3 to a comment and we can analyze them for you. Minibumps are loacted in C:\Windows\minidump folder and the date is part of the file name.
    LVL 67

    Expert Comment

    It is a driver issue for sure, and often the video card driver.
    I agree to the above said, and would try BlueScreenView first, before trying to handling the dump files using WinDbg (which is a full-size, free debugger from Microsoft, able to "debug" the crash dump).

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