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How can I prevent Outlook from shifting colors of pictures inserted into email?

SUMMARY:  Pictures get a greenish cast when inserted into Outlook email.

My displays are calibrated and other applications including Photoshop don't appear to distort color.  But when I Insert > Picture into an Outlook email starting with an RGB=128, 128, 128 gray object, the inserted picture appears greenish as confirmed using Photoshop to inspect a screen grab (example attached).   Screen grab of Photoshop with origiinal and Outlook version. Screen grab of Photoshop with origiinal and Outlook version.
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RustyWhitney
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RustyWhitney
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2 Solutions
 
apache09Commented:
Might be your color Scheme
in OUtlook

Try changing it
Go to File>Options
Under General Change your Color Scheme to another one
then test

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Dave BaldwinFixer of ProblemsCommented:
For Outlook and IE, your "Color Space" must be sRGB, they won't display any other scheme properly (and IE won't display CMYK at all).  Color Spaces other than sRGB are often used for non-web graphics.  In fact the first sample pic I just opened has Adobe 1998 for the color space.
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RustyWhitneyAuthor Commented:
No, the gray image was sRGB and Insert > Picture showed it as very green.  My hunch is that somewhere there's a parameter file controlling the color representation of images inserted into Outlook 2010 email but I haven't found it yet.
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Dave BaldwinFixer of ProblemsCommented:
I tried that on Outlook 2007 and didn't have a problem, same gray in both cases.
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Jesse HouwingScrum Trainer | Microsoft MVP | ALM Ranger | ConsultantCommented:
Check out the below steps (which you need to take in Photoshop before importing the image into Outlook)
http://om4.com.au/client/preparing-images-color-profiles-srgb-adobe-rgb/
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RustyWhitneyAuthor Commented:
Thank you but I already used this standard workflow in Photoshop CS5/64 to create the gray (128, 128, 128) image in sRGB colorspace (IEC61966-2.1).  When a J-Peg of that image is imported into an outgoing Outlook 2010 email, it looks very greenish and is seen as such by email recipients (while attached version of the same file looks properly gray to recipients) and a screen grab opened in Photoshop is measurable as having a strong green shift.  

New observation:  The same green color shift happens in Word 2010 if I Insert > Picture into a Word document.  Because this shift doesnt appear in Adobe products, it must be an Office 2010 parameter file that's messed up.d

I think the question needs to be:  Where is the parameter file that governs color space conversions for Outlook's Insert > Picture and how do I reset it?  If I can't locate that file, I'm facing reinstalling Outlook, Office 2010, or Windows 7 (ugh!).
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Dave BaldwinFixer of ProblemsCommented:
Can you put your monitor in 'uncalibrated' mode to check to see if that is affecting it?  Maybe Photoshop is aware of the calibration and the Microsoft products aren't.
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Jesse HouwingScrum Trainer | Microsoft MVP | ALM Ranger | ConsultantCommented:
From this KB article (it's sketchy at best) it looks like office will use the color profile linked to your monitor to transform the pictures, but not the text. It also specifically says it will discard profiles embedded in TIFF and EPS images.

http://office.microsoft.com/en-ca/powerpoint-help/color-management-in-word-excel-and-powerpoint-HA001054866.aspx

You could try to remove the current color profiles associated with your monitor in Windows, or to recalibrate your monitor, as Office (as far as I understand) applies the required colour shifts dictated by the monitors profile to bitmap images, but not to the rest of the stuff it displays on screen.
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RustyWhitneyAuthor Commented:
Thanks to DaveBaldwin and ToAoM for the disable-profile suggestion.  Seemed likely, but after disabling my X-Rite (Eye-One) generated display profile, it defaults to the manufacturer's LCD profile; however, the Insert > Picture operation still results in a green-shifted view of a gray image.

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Dave BaldwinFixer of ProblemsCommented:
I can't duplicate that problem right now.  A mismatch in color profiles is the only thing I have had cause that kind of problem.  Just because, try the image below which is rgb 160-160-160 .
gray.jpg
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RustyWhitneyAuthor Commented:
Dave:  Very useful!  Your gray.jpg file has no color profile and looks perfectly gray when inserted into an email or Word.  This must mean that while my Adobe applications are using correct profiles, Outlook is invoking bogus profiles.  Looking more like I need to go ahead and reinstall Office 2010 unless I can find out where it's getting misinformed.  Thanks..
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Dave BaldwinFixer of ProblemsCommented:
Download Irfanview http://www.irfanview.com/ and try opening and saving your image using it.  It is a fairly simple image program that I use a lot because it loads very quickly.  It's really good for web use in resizing and cropping.  I think it will use the simplest RGB method.  You can also press 'I' and see what info it understands about the image file.  I know that it does recognize CMYK in JPEGs.
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RustyWhitneyAuthor Commented:
Thanks again, Dave.  Been a couple years since I played with IrFanView so downloaded v4.30.  It showed your no-profile gray and my sRGB gray files both as neutral gray.    Absent knowledge of where the bogus conversion is happening, I think I'll go ahead with reinstalling Office 2010 and I'll let you know (and credit you) if that does the job.
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RustyWhitneyAuthor Commented:
Many thanks.  The workaround implied by Dave and ToAoM (images embedded in Outlook and Word 2010 for which the images' color management had been turned off in Photoshop) works well.  I'm getting ready to move to a Mac after decades with PCs so may not track down the root cause of my problem but this works fine for now.
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