Windows not responding

If you get a blue screen then upload minidump ..location C:Windows\minidump...zip minidump folder and upload it here.



Ded9

Actually, if it's brand new and has all of the latest updates, I'd be taking it back and getting it exchanged.

Is it happening once it warms up?

I am not in front of it when it locks up so I can't see if it BSODs, the monitor won't come out of sleep. But it also won't respond to RDP so it's not a power saver issue. I know, it would be easier if it happens when I am in front of it.

I installed the latest graphics card driver, couldn't hurt, good idea thanks.

Exchanging it is not the answer, there should be a way to diagnose what is happening through event and system logs, or a utility, or something...hence this question :->

Its very difficult to find hardware fault...i agree with  Tony1044:  suggestion that if this is a new computer get it replaced.



Ded9

Steps that you can try is uninstall security software ....reboot and monitor the computer.

Can also try clean boot.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9

any errors in event logs?

susguperf: I increased the page file size as you suggested. I can not start the machine without the services running though as this is acting as a server for surveillance recording. The machine doesn't get interacted with at all except for remotely though the VMS software.

nobus: I did see some errors but I don't know if they are the cause. The only one that seemed like it might be an actual problem was the following:
_____________________________________________________
Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{943ead3f-e08e-11e0-85b7-3cd92b5d8530}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Operation:
   Removing auto-release shadow copies
   Loading provider

Context:
   Execution Context: System Provider
________________________________________________________

This seemed to preceed the last system freeze the last time it crashed, but now the same error happened again and the system did not lock up this time.

Thanks guys

did you grant access to that volume?

I don't know, how can I tell?

search for :  Volume{943ead3f-e08e-11e0-85b7-3cd92b5d8530}
hers is how to grant permissions :  http://www.blogsdna.com/2159/how-to-take-ownership-grant-permissions-to-access-files-folder-in-windows-7.htm

Hasn't happened in a while, keep your fingers crossed.
Thanks for the help!