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Unable to create remote sessions.

Posted on 2011-10-08
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Last Modified: 2012-05-12
I have been trying to create both LogMeIn and TeamViewer sessions from  a customers site.  Neither will setup and run.  LogMeIn throws back an Error 1711 No space problem.  The drive has >500 GB.  TeamViewer just does nothing.  When I use Safe Mode, I can setup TeamViewer and connect, but the same error in LogMeIn shows up.  I have the same problem in IE9 and Chrome.

Any ideas?

jwhite273
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Question by:jwhite273
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Expert Comment

by:Fidelius
ID: 36937066
Hello,

Can you give some more details?
What is the OS of customer stations?
Are the PC's behind firewall?
What kind Internet connection you have on customer site?

Thanks! Regards!
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Author Comment

by:jwhite273
ID: 36937135
Howdy,
OS is Win 7 Home Premium x64
PC is using the NIS with it's own firewall with the Windows firewall off.  (I did shut off all NIS activity when troubleshooting)
Using Comcast Xfinity connection from both ends.

Thanks!
jwhite273
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Accepted Solution

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Fidelius earned 2000 total points
ID: 36937175
As I can see form your first post, you can run Teamviewer form Safe mode, so there should be no network problems.
It seem sto me as Windows related problem.
When running Teamviewer in Normal mode, do you run it under admin account?

Also check this thread regarding error you are getting with LogMeIn:
http://forums.techguy.org/windows-xp/681310-solved-fixing-windows-installer-problem.html

Regards!
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Author Comment

by:jwhite273
ID: 36937706
I have been running TeamViewer as the logged on user.  The user is admin on the box.  I never thought of trying it as "Run as..."  I'll give that a shot too.

Thanks for the link on LogMeIn.  I'll see how that works.

Thanks,
jwhite273
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Author Closing Comment

by:jwhite273
ID: 37140705
I did run it as Administrator and it still failed, but then I killed the Symantec Firewall and run as Administrator and it worked.  I had to tweak the firewall and resolved the issue.  

Thanks for getting in the right direction.
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