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Tcpip driver not working

Posted on 2011-10-08
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Last Modified: 2013-11-12
Dell Latitude e5400 had a virus, so I removed it but now I cannot get the tcpip driver to start. DHCP and DNS will not start as well (as a result).
Tried netsh for both ip and winstock.
Tried uninstalling tcpip protocol
Tried uninstalling network drivers

Symptoms: cannot use ipconfig, can connect to router but no IP, cannot start remote RPC protocol or dns or dhcp.

Any help will be appreciated.
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Question by:Techneut
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Author Comment

by:Techneut
ID: 36936749
Also firewall cannot be started. This is a Windows XP os.
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Expert Comment

by:twohawks
ID: 36936774
Did you try reinstallingn winsocks?
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Author Comment

by:Techneut
ID: 36936799
Yeah completely removed it out of registry, no luck. (both winstock & winstock2).
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Author Comment

by:Techneut
ID: 36936908
Any other ideas before I completely have to wipe the computer?
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by:twohawks
ID: 36937887

Man, I wouldn't want to have to do that...
Something to ask, these on your check list?...
 - rootkitcheck
 - testdisk (can reveal if theres disruption to the $mft
 - chkdsk /r
 - are the event  logs revealing anything suspicious

...I mean, I some of that might have been a part of virus clean/checking, but before I toss the baby out with the bathwater, I recommend being darned sure I went up oneside and down the other being certain the disk and system are otherwise sound, and then try re-establishing the tcp registry and winsock again.

If you have any pro-disk checking tools - thow 'em at it too,
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Expert Comment

by:twohawks
ID: 36937892
...here's some other thoughts...

 - process monitor (like sysinternals) revealing anything you don't recognize as 'should be there'?
 - how's tcp repair do/go from a safemode perhaps
 - check out the services running (or not)
 - here's one...  sfc  ;^)

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Expert Comment

by:twohawks
ID: 36937894
I see you posted earlier today... hope you didn't have to take the hammer to it just yet.
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Expert Comment

by:twohawks
ID: 36937897
- did you check the driver for the network device
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Author Comment

by:Techneut
ID: 36938575
Hey, sorry for the late reply. I have yet to do anything since my last post, and you have some good material here. I will run the following now to see if it comes up with anything strange.

 - rootkitcheck
 - testdisk (can reveal if theres disruption to the $mft
 - chkdsk /r
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Author Comment

by:Techneut
ID: 36938681
running chkdsk now, but everything else looks clean. Once the chkdsk is done I will look to be sure I got the correct network drivers
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by:twohawks
ID: 36939127
oh good, and don't forget to run the  sfc
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Accepted Solution

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Techneut earned 0 total points
ID: 36939432
Thanks twohawks, but nothing really helped so I reinstalled the system files from a XP cd that I had to dig up out from 3 years of junk! Anyhow, so I ran the source files by running C:\i386\winnt32 /unattend and it seemed to have worked. Network is now up and running.

Hope this helps someone in the future.
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Author Closing Comment

by:Techneut
ID: 36967068
After trying all other network disconnects and resets, it seemed really I just needed to replace the system files from the original location.
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Expert Comment

by:twohawks
ID: 36969447
I am surprised running sfc didn't handle doing that. Just goes to show, winlblows as they say. Glad you got it licked.
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