Major TCP/IP problems - possibly after Windows Updates (Server 2003)

Posted on 2011-10-09
Last Modified: 2012-05-12
Hello, my Windows Server 2003 R2 SP2 32-bit has stopped talking to the network.  I cannot ping anything from it, and I can't ping it from another machine.  WhenI try to ping anything on it (even pinging, I get "Unable to contact IP driver, error code 2."

It may be a coincidence, but it started after a reboot following the installation of Windows updates KB2570947 and KB2616676.  Now at every startup, it stays on "Preparing network connections" for about 10 mins, and somewhere in the middle of that 10 mins I get a message saying "At least one service or driver failed during system startup".

I check the system event logs and there is an error 4311, source NetBT, saying "Initialization failed because the driver device could not be created".  When I google this error, some people, including Microsoft, say it is nothing to worry about, but I certainly was not getting this error before my TCP/IP problems began.

When I do ipconfig, I get "An internal error occurred: The request is not supported" and "Additional information:  Unable to query host name"

I have tried doing "netsh ip reset logfile.txt" but this didn't help.

I don't think it is a hardware issue because I've tried disabling the NIC and using the other one, but I still get the error.

Some people say that an uninstall/reinstall of TCP/IP would fix it, but I can't do this because the option is greyed out.

As for the two windows updates, I have now uninstalled them just in case, but my problems remain.

Any ideas?

Question by:meirionwyllt
    LVL 13

    Accepted Solution

    LVL 13

    Expert Comment

    if you can't ping yourself ( then the problem is for sure with the protocol........
    LVL 8

    Expert Comment


    Author Closing Comment

    Excellent - thanks.  Had to follow through to the MS page in the end, because my machine is a DC.  But worked fine.


    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    Join & Write a Comment

    Migration of Exchange mailbox can be done with the ExProfre.exe tool. But at times, when the ExProfre.exe tool migrates the Exchange Server user profile, it results in numerous synchronization problems. Synchronization error messages appear in the e…
    Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
    This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor ( If you're looking for how to monitor bandwidth using netflow or packet s…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now