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limited connectivity, local only access on Vista PC

I have a laptop with Vista that when I connect wirelessly or vie ethernet cable, I always get an unidentified network/local only access (can't get to internet).  I've search around for solutions and everything I tried has not worked so far (uncheck ipv6, etc)

Any help would be greatly appreciated!
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joechris4571
Asked:
joechris4571
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1 Solution
 
Aaron TomoskyTechnology ConsultantCommented:
Does it get a 169.x.x.x or a real ip? If it's real, check your gateway ip and dns.
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joechris4571Author Commented:
It gets a 192.168.1.15 ip address.
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Aaron TomoskyTechnology ConsultantCommented:
And what are the gateway and dns server ips? Compare these to another computer on the network
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joechris4571Author Commented:
On both "good" and "bad"  pcs, they  both are 192.168.1.1
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Aaron TomoskyTechnology ConsultantCommented:
Can you ping 8.8.8.8?
Can you ping google.com?
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vmaganCommented:
also try doing a ipconfig /release then ipconfig /renew. See if you can get a new ip address.

Is this at home?

Is this the only pc having this issue?

Please post the ipconfig results for the pc that is not working and for a working pc.

Thanks

Vic
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Michael KnightCommented:
TCP/IP stack is probably hosed. Uninstall TCP/IP and reinstall.

I'd also try rebuilding the winsock2 catalog:

from an elevated (Run as Administrator) command prompt type:

netsh winsock reset
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joechris4571Author Commented:
Cannot ping 8.8.8.8 or google.com.

This is the only home laptop that has this issue and running Vista.


Working PC
Microsoft Windows XP [Version 5.1.2600]
ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : imac
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : home

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : home
        Description . . . . . . . . . . . : Broadcom 802.11 Multiband Network Ad
apter
        Physical Address. . . . . . . . . : 00-16-CB-B3-26-60
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Sunday, October 09, 2011 9:53:54 AM
        Lease Expires . . . . . . . . . . : Monday, October 10, 2011 9:53:54 AM

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Marvell Yukon 88E8053 PCI-E Gigabit
Ethernet Controller
        Physical Address. . . . . . . . . : 00-16-CB-C9-51-71

Ethernet adapter Bluetooth Network Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Bluetooth Device (Personal Area Netw
ork)
        Physical Address. . . . . . . . . : 00-16-CB-18-10-0B

NON WORKING PC, following tips

C:\Windows\system32>ipconfig /all
Windows IP Configuration

   Host Name . . . . . . . . . . . . : MyCompaq-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Kouh LAN
   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
   Physical Address. . . . . . . . . : 00-1F-3A-23-70-4C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-1E-68-00-92-FE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, October 09, 2011 7:43:19 PM
   Lease Expires . . . . . . . . . . : Monday, October 10, 2011 7:46:56 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{AB774B4E-5DC4-4321-AE71-2AA29FC2A
7C8}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.home
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ipconfig /release
Windows IP Configuration

No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Kouh LAN

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

C:\Windows\system32>ipconfig /renew
Windows IP Configuration

No operation can be performed on Wireless Network Connection while it has its me
dia disconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.


Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Kouh LAN

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : home
   IPv4 Address. . . . . . . . . . . : 192.168.1.15
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

C:\Windows\system32>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : MyCompaq-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Kouh LAN
   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
   Physical Address. . . . . . . . . : 00-1F-3A-23-70-4C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
   Physical Address. . . . . . . . . : 00-1E-68-00-92-FE
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, October 09, 2011 8:00:30 PM
   Lease Expires . . . . . . . . . . : Monday, October 10, 2011 8:00:28 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{AB774B4E-5DC4-4321-AE71-2AA29FC2A
7C8}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.home
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

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vmaganCommented:
Michale is right,

run this from cmd prompt.

netsh winsock /reset

then restart your machine.
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joechris4571Author Commented:
winsock /reset not found
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joechris4571Author Commented:
For Vista, ran netsh winsock reset, rebooted, same problems.....
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vmaganCommented:
try this fix by Microsoft to reset the tcp/ip. You can follow the steps or just click on the "fixit" icon so that MS can do it for you.

THis requires a reboot once its done.
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joechris4571Author Commented:
Do you have a link for the MS fix?
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vmaganCommented:
ah i thought i linked it but i guess not since i was on my ipad. One sec ill get that for you.
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vmaganCommented:
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vmaganCommented:
Was this issue resolved? Please post back details.
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vmaganCommented:
I posted the link, which is what he asked for.

Here it goes again on how to reset tcp/ip stack

http://support.microsoft.com/kb/299357

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LeeTutorretiredCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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