A user has approached me, not being able to delete emails. When an email is selected, the Delete button at the top is greyed out and the delete option when right-clicking on the email is not present. The following means WILL allow the email/s to be deleted:
- Pressing SHIFT + DELETE while the email is highlighted
- Dragging the email in question into the recycle bin
- Copying the email in question into another folder and then deleting via normal means (delete button @ the top or via right-click>delete)
User has cleared out their trash and tried again to no avail. It seems now, for some reason, that they are able to delete emails in quantities of two or greater.
How can we get Outlook to delete single emails as per the usual method?