Outlook 2007 not deleting single emails except via SHIFT + DELETE

Posted on 2011-10-09
Last Modified: 2012-05-12
A user has approached me, not being able to delete emails. When an email is selected, the Delete button at the top is greyed out and the delete option when right-clicking on the email is not present. The following means WILL allow the email/s to be deleted:

- Pressing SHIFT + DELETE while the email is highlighted
- Dragging the email in question into the recycle bin
- Copying the email in question into another folder and then deleting via normal means (delete button @ the top or via right-click>delete)

User has cleared out their trash and tried again to no avail. It seems now, for some reason, that they are able to delete emails in quantities of two or greater.

How can we get Outlook to delete single emails as per the usual method?
Question by:Servant-Leggie
    LVL 47

    Expert Comment

    1st check the latest SP is installed

    Then check to see if the user has Cached Exchange Mode on
    If they do turn it off, restart outlook and try again

    If both of these check out to be okay,
    I would check to see what emails they were trying to delete.....
    Are these emails in a Shared Mailbox? Perhaps in an Additional Mailbox?
    If they are need to really check that they still have permissions to delete emails in the account

    LVL 24

    Expert Comment

    by:Sekar Chinnakannu
    Create a new outlook profile and check.

    Author Comment

    apache09, he;s running SP2 but there seems to be an SP3 floating around. I'll look into this and give this a go first.

    sekarc4u, that's a good suggestion and I'll give this a shot if the SP upgrade doesn't produce the desired result.
    LVL 47

    Expert Comment

    If you see a MS Office 2007 SP3 for download and install...

    I might reccomend that you do not use it.
    SP3 for 2007 hasnt been released yet and anything that represents itself as being 2007 SP3 is likely to be dodgy


    Author Comment

    Thanks apache09, I'd almost come to that conclusion myself, though know SP2 is legit (which the customer has installed).

    I'll get on to trying to install a different profile to see if that fixes the issues seen.

    Author Comment

    Sorry for leaving this post open. Soon after my last post, the customer decided to upgrade his PC and, with that, upgrade to Office 2010. After new install, that problem expectedly didn't come across.

    Prior to this, I did try adding another profile but this didn't resolve anything.
    LVL 47

    Accepted Solution

    SInce the last post on 17/10/2011  there has been a release of Service Pack 3 for Officve 2007

    Wont help now but glad to see it was sorted

    Author Closing Comment

    Thanks Apache

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