Unable to uninstall the "Support.com Toolbar" (Ask.com based) on Windows Vista Home Premium
I am trying to remove the Support.com toolbar installed on a computer I am working on.
When I try to run the uninstall process from the control panel, I get a "Error 2738. Could not access VBScript run time for custom action." error.
I have already tried the process described here.
I did get a dialog box that said the service was registered, but the same error appeared when I tried to uninstall the toolbar again.
When I try to run the uninstall process from the control panel, I get a "Error 2738. Could not access VBScript run time for custom action." error.
I have already tried the process described here.
I did get a dialog box that said the service was registered, but the same error appeared when I tried to uninstall the toolbar again.
Last Comment
Dear Chicago Guy
If you haven't tried to uninstall via safe mode, then please try.
Instructios how to run safe mode in Windows Vista
http://bertk.mvps.org/html/safemodevista.html
BoL!
If you haven't tried to uninstall via safe mode, then please try.
Instructios how to run safe mode in Windows Vista
http://bertk.mvps.org/html/safemodevista.html
BoL!
did you try the uninstall as listed by ask.com yet ? (your link does not open for me)
http://about.ask.com/apn/toolbar/docs/default/faq/en/ie/index.html#na4
http://about.ask.com/apn/toolbar/docs/default/faq/en/ie/index.html#na4
Chicago_Guy--Perhaps of help
http://forums.techguy.org/all-other-software/997996-solved-how-remove-ask-toolbar.html
http://forums.techguy.org/all-other-software/997996-solved-how-remove-ask-toolbar.html
Chicage_Guy--
Another approach if nothing else works
http://forums.anandtech.com/showthread.php?t=2068161
Another approach if nothing else works
http://forums.anandtech.com/showthread.php?t=2068161
ASKER CERTIFIED SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
Thank you all for your suggestions, getting back to work on the computer tonight. I will post results after.
ASKER
This did it. Something just was not right with the install of it, everything else always seemed to not take effect on it. There is other issues at play here, but removal of the toolbar, this did it.
Thank you
Thank you
Web Browsers
Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.
42K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
TRUSTED BY
The following link may assist you:
http://blogs.msdn.com/b/astebner/archive/2007/06/07/3151752.aspx
Good day.
Regards,
yjchong514