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Unable to uninstall the "Support.com Toolbar" (Ask.com based) on Windows Vista Home Premium

I am trying to remove the Support.com toolbar installed on a computer I am working on.

When I try to run the uninstall process from the control panel, I get a "Error 2738. Could not access VBScript run time for custom action." error.

I have already tried the process described here.

I did get a dialog box that said the service was registered, but the same error appeared when I tried to uninstall the toolbar again.
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Chicago_Guy
Asked:
Chicago_Guy
1 Solution
 
yjchong514Commented:
Dear EE member,

The following link may assist you:
http://blogs.msdn.com/b/astebner/archive/2007/06/07/3151752.aspx

Good day.

Regards,

yjchong514
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MSGK161091Netbackup Storage SpecialistCommented:
Dear Chicago Guy

If you haven't tried to uninstall via safe mode, then please try.

Instructios how to run safe mode in Windows Vista

http://bertk.mvps.org/html/safemodevista.html


BoL!
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nobusCommented:
did you try the uninstall as listed by ask.com yet ?  (your link does not open for me)
http://about.ask.com/apn/toolbar/docs/default/faq/en/ie/index.html#na4
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jcimarronCommented:
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jcimarronCommented:
Chicage_Guy--
Another approach if nothing else works
http://forums.anandtech.com/showthread.php?t=2068161
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Jim-RCommented:
If you get an error message during the uninstall process or after rebooting your system you still see the toolbar, please run this application to clean up the toolbar

Ask Toolbar Removal Tool Direct Download Link
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Chicago_GuyAuthor Commented:
Thank you all for your suggestions, getting back to work on the computer tonight. I will post results after.
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Chicago_GuyAuthor Commented:
This did it. Something just was not right with the install of it, everything else always seemed to not take effect on it. There is other issues at play here, but removal of the toolbar, this did it.

Thank you
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