Can't access particular website

I can't access a particular website.  I have checked that other people can.  I have tried on firefox and ie.  I have tried on my pc and laptop.
Message:"Firefox can't find the server at www.***.co.uk".
What can I do?
robinbernettAsked:
Who is Participating?
 
Neil RussellTechnical Development LeadCommented:
ok do you know how to change your DNS servers on the network card config? Set your DNS to "USE the following DNS server Addresses" instead of obtain DMS server addresses automatically.

8.8.8.8
8.8.4.4

And try that
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leemanlungCommented:
Check your DNS , try ping the website.
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robinbernettAuthor Commented:
I need more help with this please.  I don't know how to do that.
Incidentally, I am not having trouble accessing any other sites.
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Neil RussellTechnical Development LeadCommented:
Would help if we knew what the website was!!
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robinbernettAuthor Commented:
Didn't know to include it was within the rules!
www.sjscycles.co.uk
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Neil RussellTechnical Development LeadCommented:
Blimey I just drove past hthe shop!!! Now thats a coincidence!!

Works fine from here, is it from just your 2 machines at home? In the workplace? Do you have any entries in your HOSTS file tat could stop this?

If you open a command prompt and type

PING www.sjscycles.co.uk  what does it do?
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robinbernettAuthor Commented:
Neilsr:That's amazing!

The command window opens, does nothing, and closes
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Neil RussellTechnical Development LeadCommented:
Windows XP? Windows 7?
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robinbernettAuthor Commented:
XP
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Neil RussellTechnical Development LeadCommented:
ok, click start, run, type in CMD
In the windows that opens type in

PING www.sjscycles.co.uk

What do you get?

Type in

NSLOOKUP www.sjscycles.co.uk

What do you get?
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robinbernettAuthor Commented:
for PING www.sjscycles.co.uk
Ping request could not find host www.sjscycles.co.uk. Please check the name and try again

For NTSLOOKUP www.sjscycles.co.uk
Server:  SpeedTouch.lan
Address:  10.0.0.138

DNS request timed out
      timeout was 2 seconds
*** No address (A) records available for www.sjscycles.co.uk
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Neil RussellTechnical Development LeadCommented:
Can you do an IPCONFIG /ALL in a command prompt and paste that here too please. Your not resolving the name at all for some reason.
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robinbernettAuthor Commented:
Ok I've done that but the command window disappears before I can capture it to paste!
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robinbernettAuthor Commented:
sorry - you said in a command prompt, ok
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robinbernettAuthor Commented:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


Windows IP Configuration

        Host Name . . . . . . . . . . . . : NEWPC
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : lan

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : lan
        Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit Network Con
nection
        Physical Address. . . . . . . . . : 00-19-D1-6D-87-FE
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 10.0.0.2
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 10.0.0.138
        DHCP Server . . . . . . . . . . . : 10.0.0.138
        DNS Servers . . . . . . . . . . . : 10.0.0.138
        Lease Obtained. . . . . . . . . . : 10 October 2011 14:37:37
        Lease Expires . . . . . . . . . . : 10 October 2011 16:37:37


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Neil RussellTechnical Development LeadCommented:
Can you try rebooting upir speedtouch. How many devices you have on that network? Just 1 PC & laptop?
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robinbernettAuthor Commented:
ok. done.  Just the same
Yes, just the one Pc and one laptop
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robinbernettAuthor Commented:
I now seem to have a much more generalised problem accessing web sites, which means now I can't work.
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robinbernettAuthor Commented:
the problem is affecting the PC on all websites not already open, but not the laptop
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robinbernettAuthor Commented:
No, I'm sorry, I don't
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Neil RussellTechnical Development LeadCommented:
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robinbernettAuthor Commented:
thanks
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misterallnoCommented:
Hi,
Can you just type these numbers in your browser's addressbar, hit enter, and tell me where it takes you to?
128.121.134.39
Also, try www.sjscycles.com  ( .com instead of co.uk) in the address bar and see if itakes you to the site you wanted to see.
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robinbernettAuthor Commented:
Great!  That has fixed it.  All sites now working, including the bike shop.
How do I proceed from here, is it ok to leave it like this?
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robinbernettAuthor Commented:
Just to clarify, my last message was addressed to Neilsr.  I hadn't noticed that from misterallno
btw, the sjscycles.com address was checked early on and didn't work.
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Neil RussellTechnical Development LeadCommented:
Just accept the last post i sent you as the solution and award the point.

Glad to be of help

Neil
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robinbernettAuthor Commented:
I meant is it ok to leave DNS server addresses as they now are?

Yes, of course, I will award the points.  VERY grateful.
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Neil RussellTechnical Development LeadCommented:
Yes its just a public DNS services provided by Google. Safe as houses.
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robinbernettAuthor Commented:
Thank you very much for your time, patience and expertise.  Do you do deliveries as well ? lol
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Neil RussellTechnical Development LeadCommented:
hehe Yeah If your near to SJS :P
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