A user has brought be a laptop with with Windows 7 Home Preimum, which has a very strange problem.
Basically all the start menu links, desktop shortcuts and documents have gone missing. The default start menu is missing for all users including new users. Therefore files have goine missing from multiple directories. Normally I would expect the files to be hidden but "Show hidden files, folders and drives" is selected and "Hide protected operating system files" in unchecked. I have tried using two "undeleted" programs to try and recover the files, but any program i have tried doesn't list the missing files for restore. I know the files exsisted on the laptop as I have see them referenced in the registry.
Therefore does anyone have any ideas of what may have happened and how to resolve it?