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Cannot access an EMC Clariion CX-3 after reset and hold

Posted on 2011-10-10
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Last Modified: 2012-05-12
We have an old EMC that we wanted to deploy for our test environment. We no longer have maintenance on it and would be to costly to put it on maintenance. We where trying to wipe all the arrays be had some LUNs we could not get rid of. We tried to reset and hold bot the SPs and are now unable to access the EMC at all. We've tried restarting the SPs and cannot connect. We though maybe it factory reset it so we went through the steps of setup and cannot connect. I've looked all over and cannot find anything like this on the web.
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Question by:medacRyan
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by:Duncan Meyers
ID: 36945024
Which model is it? A CX-300 or CX3-something?

Can describe EXACTLY what you did to erase data and remove the LUNs please? Did you move any of the disk drives?
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Author Comment

by:medacRyan
ID: 36948244
It is a CX3-20. I was in Navisphere and right clicked on the SP. I selected reset and hold. Now I cannot get into it. I did move some of the drives around but not the 5 with the sticker on that says if you removed it will make the array unstable.
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by:Duncan Meyers
ID: 36951533
There's a green light on the back of each storage processor that will most likely be flashing. What's it doing? Is it flashing fast (4 times a second) or slow (about once a second)? Or is it on all the time? This gives us an indication where the storage processor has got to in it's boot process.

Can you also find the serial cable please? It's black am about 5m long. EMC engineers usually cable-tie it somewhere in the rack that tne array is installed in.  

Can you also review and check what you've done with the drives please? The behavior you describe is exactly what happens when the boot drives are moved. I
We can recover the array if the drives had been moved -it's just a differed process.
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by:Duncan Meyers
ID: 36955185
Can you also review exactly what you did with the SP in Navisphere too please? There is no 'reset and hold' option for an SP. Given that the array is now unuseable, it would help to know exactly what happened to get it into this state.
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by:Duncan Meyers
ID: 36977884
Hi medacRyan - any progress on this?
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Author Comment

by:medacRyan
ID: 36994221
Sorry. I've been focused on other projects and haven't been able to get back to this. A co-worker of mine is going to follow your suggestions and see if she can get it working. I've pointed her to this ticket and she may be asking some questions.
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Duncan Meyers earned 2000 total points
ID: 36995705
No worries. Thanks for the update.
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Author Closing Comment

by:medacRyan
ID: 37120314
Selling the hardware to a reseller. He will wipe the drives and we will confirm before he leaves our building.
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