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HP P400 RAID Card not seeing a new disk in RAID pack

Posted on 2011-10-10
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Last Modified: 2016-12-08
Hi,

We have a issue with a HP P400 RAID card.

This came up with an error saying the desk in bay 3 had "Status Failed, Replace Disk". We have done this and still it says its failed with a brand new disk. We have tried to reseat the disk and even rebooted the server but still no joy.

Does anyone have knowledge if any issues like this please.
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Question by:Keystone-group
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13 Comments
 
LVL 5

Expert Comment

by:Prashant Shrivastava
ID: 36942833
This appears to be driver issue or initialisation issue.

1. Make sure RAID Flash is running its latest version and your driver is compatible.

2. Check if your discs are properly configured, fully initialised and showing ready from the RAID Management.

Regards,
P
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LVL 6

Expert Comment

by:Gerald26
ID: 36942841
Had this issue a lot of times
Update P400 firmware controller is the very 1st step, and it might bring your new disk to green status again.
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LVL 47

Expert Comment

by:David
ID: 36942911
Perhaps the replacement disk is bad?  It happens.
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LVL 5

Expert Comment

by:Prashant Shrivastava
ID: 36943108
It could be the disk then. Try talking to Vendor.
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LVL 5

Expert Comment

by:Prashant Shrivastava
ID: 36943135
Sorry I thought you have already updated the firmware and still had issues. please ignore my previous update and update Flash.
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Author Comment

by:Keystone-group
ID: 36960615
Hi,

I gather this RAID card should it be faulty and need replacing save the RAID configs on the Drives so we can copy back to the new replacement card?

Thanks
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Author Comment

by:Keystone-group
ID: 36960921
In Addition.

What is the best way to obtain the cards firmware version and is there a was os finding the Part number of the card.

Thanks
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LVL 6

Expert Comment

by:Gerald26
ID: 36961833
The best way to get upgrades and drivers for a Smart array is HP Website

Smart Array P400 Drivers & Firmwares

You can safely change your P400 for a new one, or even a more recent one, as Raid informations are both stored in Smart NVRAM AND on the disks. Fully compatible. No risk

Regards
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LVL 6

Expert Comment

by:Gerald26
ID: 36961846
PS: No configuration needed, as soon as disks are inserted, and if Card is brand new, it will detect the RAID and ask you to save changes on 1st server boot.

If card is not new, I suggest you first remove all your disks from the bay(s) and boot on smartstart CD
Select System Erase to erase Smart Array card NVRAM and make it forget any old configuration.
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Author Comment

by:Keystone-group
ID: 36968265
Hi All,

We have replaced the drive again and this controller now shows the physical drive is OK. However the logical drive is still degraded.

Are there any additional process's we need to take to rebuild this RAID or is it now a controller issue as the firmware is also up to date.

Thanks
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LVL 6

Expert Comment

by:Gerald26
ID: 36970350
What is the psot error given by Smart array at Server Boot process ? (should be 4 digits)

When you  open HP ACU, you will get info about your logical drives : Yellow is just a warning and your array is probably rebuilding the raid. Red is not good at all.


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Accepted Solution

by:
Keystone-group earned 0 total points
ID: 36979919
Hi All.

Sorted it.

The issue was a DOA disk. Got another shipped and the RAID finally detected it. The only additional thing I had to do as manually setup the RAID 0 again as there was only a single disk in the pack so it lost all the RAID config.

Thank you all for your insights and updates
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Author Closing Comment

by:Keystone-group
ID: 37010522
The disk was DOA.
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