troubleshooting Question

windows 7 printer issue

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maelor asked on
Microsoft Legacy OSWindows 7Windows OS
6 Comments1 Solution332 ViewsLast Modified:
I have a user, win 7, his lotus notes 8.5 would hang whenever he tried to print an e-mail. I noticed in playing around that when I try to open devices and printers that the device printer screen is blank and will not populate. the print spooler service says that its running. for some reason though he cannot see, add, or use any printers in any applications. there is an error in event viewer with an ID of 359 print service but it is very cryptic and windows KB does not have an article that pertains to it. the error says something to the effect of "cannot add printer to outside operating system image" (i am not at this users machine and I didnt write down the message, only the event ID hoping that was enough) the user was not trying to add a printer recently, only print a page. I am at a loss.
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maelor

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