Blackberry messenger stoped working for users

Posted on 2011-10-10
Last Modified: 2012-05-12
Dear sir,
                  i have windows sbs server 2003 and BES server version . and have around 17 users , suddenly the BES messenger stopeed working . although mails are functioning properly.
kind;y advice
Question by:sanjeevkmrs
    LVL 6

    Expert Comment

    restart all of the blackberry services.
    LVL 25

    Accepted Solution


    This was due to an outage in the BlackBerry network (NOC) affecting services such as BIS and BlackBerry Messenger.

    Your telco will be able to confirm the above.

    it should be sorted now.


    LVL 11

    Expert Comment

    by:Sudhakar Kumar
    Yes RobMobility, I can confirm that. This is what I received from RIM

    What's the incident?
    3rd party RIM have reported a major failure within their environment, resulting in a loss of service to both internal and external Blackberry customers

    What's the impact on the customer?
    The following services are currently impacted as a result of this failure

    Email Messages (sending and receiving)
    Blackberry Messenger
    Ability to create new accounts or add new email addresses
    Web Browsing
    PIN to PIN messages
    Blackberry Connectivity
    Customers also have the ability to add push notifications from Facebook, Twitter, EBay etc to the list of services affected. This service may also fail until the issue is fixed.

    but it seems to be resolved by now.

    Author Closing Comment


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