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Blackberry messenger stoped working for users

Dear sir,
                  i have windows sbs server 2003 and BES server version . and have around 17 users , suddenly the BES messenger stopeed working . although mails are functioning properly.
kind;y advice
1 Solution
restart all of the blackberry services.
Rob KnightConsultantCommented:

This was due to an outage in the BlackBerry network (NOC) affecting services such as BIS and BlackBerry Messenger.

Your telco will be able to confirm the above.

it should be sorted now.


Sudhakar KumarManager IT Delivery- II at AonCommented:
Yes RobMobility, I can confirm that. This is what I received from RIM

What's the incident?
3rd party RIM have reported a major failure within their environment, resulting in a loss of service to both internal and external Blackberry customers

What's the impact on the customer?
The following services are currently impacted as a result of this failure

Email Messages (sending and receiving)
Blackberry Messenger
Ability to create new accounts or add new email addresses
Web Browsing
PIN to PIN messages
Blackberry Connectivity
Customers also have the ability to add push notifications from Facebook, Twitter, EBay etc to the list of services affected. This service may also fail until the issue is fixed.

but it seems to be resolved by now.
sanjeevkmrsAuthor Commented:
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