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windows 7 accessing network shares on win 2008 r2 64 bit

Hello and thank you for your time.

I and my users (win 7 pro) are having an issue when accessing files on a network share that's recently saved on a file server win 2008 r2 64 bit.

as an example we have a network scanner that saves to our file server.  a user will scan a document and try's to access it via the network share, but the file does not appear to be there.  I will go the local drive on the file server and the file exist.  the file will appear minutes later unless the user scans it again and both documents are there.  the server is barely 2 months old and I recognized this problem when the server was first setup.  I am not having network issues because everything network related appears to running normal.  this is not a usual occurrence but its annoying one and it not just when scanning a document. a user can create an office document and save it to a share.  another user will try to access it and can not see the file.


I have read about disabling flow control in the network card but didnt see anyone say that solved the problem.

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jrojas1213
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jrojas1213
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1 Solution
 
peter197911Commented:
How do users access their document folders (network shares).
They go to  \\server\scanshare

Or do they use the Documents Folder in Windows 7. This library is Indexing all those network share files. Maybe the delay of seeing the files are in time between creation and indexing...

Scan a document and access it by   \\server\share  .. try on workstation and on the server itself ...
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jrojas1213Author Commented:
they access it via mapped drive in computer.  the drive is configured when mapping  as \\server\share
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Jason WatkinsIT Project LeaderCommented:
I would lower the permissions on the scanner's share so that everyone can read/write. Domain Users or Authenticated users should be the owner of any files created there, not the scanner's account, or domain admins. I reckon it is permissions that are keeping your users from seeing the file.
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jrojas1213Author Commented:
firebar, I have to disagree, because file share permission is set to everyone and security is set to everyone with full control.
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Jason WatkinsIT Project LeaderCommented:
What about file permissions in the folder?
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Jason WatkinsIT Project LeaderCommented:
What about file permissions in the folder?
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jrojas1213Author Commented:
as i said in security it is set to everyone and everyone has full control
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johnb6767Commented:
"they access it via mapped drive in computer.  the drive is configured when mapping  as \\server\share"

Does it behave better if going straight to the IP? Or FQDN?

Does an F5 make the file visible?

Are Offline Files enabled on the clients as well?

I have seen this a few times on EE, but cannot for the life of me remember the fix.....

I want to say that it did in fact have to do with the 'NoAliasingOnFileSystem' reg value, even on Server 2008 (not just 2008 Storage Server/XP)..... Not finding any documentation on it readily though.....

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jrojas1213Author Commented:
i am not sure if mapping it with the IP would make it quicker.  I will test

F5 does not make it come back but disconnecting and reconnecting the drive will make it appear.

I did check my machine and the offline service is automatic and started so all machines must be configured that way as I have never touch that.
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johnb6767Commented:
I would disable Offline Files on a few to test... It often can interfere with viewing LIVE resources on the LAN...
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jrojas1213Author Commented:
Thanks I will try it and see.  ill leave this question open for more suggestions
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