My XP computer was infected with spyware and malware
after I cleaned it with malwarebytes, it worked ok for 2days and now what it does is the internet explorer doesn't open but after I reboot if works fine for a day and then the next day it stops responding again. I tried to run malwarebytes again and I get a pop up that says this:
c:\program files\malwabytes' anti-malware\mbam.exe
windows cannot access the specific device, path or file. you may not have the appropiate permissions to access the item
i'm logged in as admin.
please help me
AntiSpamAnti-Spyware
Last Comment
frankbustos
8/22/2022 - Mon
MtnChick
Have you tried running Malwarebytes from safe mode? That is what I would try next.
Sudeep Sharma
Go to :
c:\program files\malwabytes' anti-malware
and check if you could find it there (mbam.exe)
If not then probably you would have uninstalled it accidentally or it might have be removed or disabled by some nasty malware or virus.
Further you should not run the program and tools in safe mode, you should run them in Normal Mode
I also suggest to go through the following articles before cleanup
Run Rogue Killer before MalwareBytes without any reboot in between.
But before you go crazy, have you tried doing a system restore. I ran into a similar problem and found that the user had not tried System Restore yet. Once they did they back up and running in no time.
After removing TDSS, post back if you are still having problems opening programs -- including MBAM.
frankbustos
ASKER
willcomp,
I ran TDSSKiller and it let me install re-install malwarebytes and i'm running a scan now but it didn't allow my system to get an ip address from dhcp, I had to put in a static manually???? so far malwarebytes have found 8 threats and still scanning.
I ran rogue and same problem. I can browse Internet but can't get to any map drives on the network. If I select dhcp to get an ip, it jut spins and spins.
Thomas Zucker-Scharff
Did you check your hosts file? (windows/system32/drivers/etc)
frankbustos
ASKER
yes, I did and the host file looks ok. I'm about to format this thing, i've spent way too much time on it. I can't believe there is nothing out there to clean this and avoid formatting!! this spyware/malware/trojan, virus crap stinks!!
Have backed up? Have you tried using Ubuntu? If you tried everything, including all the suggestions on this page, a clean install may be in order. Do make sure you are not using an Award Bios first though. If you are you can reinstall Windows and if you have the BIOS rootkit it will reinfect the new install. In that case you need a new BIOS chip.
frankbustos
ASKER
no, I haven't tried abuntu...what is that and where do I find it? yes, I have backup the data and i'm not using award bios.
Julian Hernandez
Ubuntu is Just another Operating System Like XP
for more info go here http://www.ubuntu.com/
Note that the article refers to the previous version of SARDU, so everything is actually easier.
willcomp
Before nuking the disk, run ComboFix. If it doesn't clear the problem(s), then best option is probably a clean install. We've apparently gotten it relatively clean but something is still present. ComboFix will remove malware and root kits that MBAM will not. Follow instructions in link. http://www.bleepingcomputer.com/combofix/how-to-use-combofix
frankbustos
ASKER
thanks everyone for your help, but at the end a clean install was my only option. Not even combofix helped or anything. I just formatted the drive and installed XP and restore my data.