Exchange records management

I am trying to setup records mgmt in Exchange 2007.  I setup a new managed content setting underneath the Inbox for Managed Default Folders.  I set up a managed folder policy and applied that to a user.  I set the messaging records schedule to run.  It shows as having run in the event log but the mailbox still has items older than 30 days in the inbox.

I'm thinking this only applies to messages that will now arrive in the mailbox.  If that is the case is there a way to get it to run on the mailbox as it is now?  
LVL 14
Who is Participating?
Madan SharmaConnect With a Mentor ConsultantCommented:
did you tried the following:
Starting and Stopping the Managed Folder Assistant
You don't have to schedule the managed folder assistant to make it run. You can also use the Exchange Management Shell to order the assistant to simply start or stop. (This is an example of one of the many useful things that you can do in the Exchange Management Shell that you can't do in the Exchange Management Console.)

The commands are:

Getting Started with Messaging Records Management

dmwynneAuthor Commented:
e aravind I know the process is running because it shows in the events.  I had tried those commands in testing but no difference.

akicute555 - This is the article I followed to set this up initially before posting here.
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

e_aravindConnect With a Mentor Commented:
I rechecked on my labs using the links provided by akicute555 works fine as expected.

Recap from my lab:
1. Created the "Managed Content settings" from Inbox, choosed the length of the retention period as 30 days
action: move to the deleted items folder

2. created a "New Managed Folder Mailbox Policy", included just the INBOX as the folders

3. On the EMC, @ the test-account, added this policy to that user-account

4. recylced
Stop-ManagedFolderAssistant ....It worked fine without any issues.

Let me know if you want me to check anything more from my labs.

Got the Event IDs:
- 9021, MSExchange Assistants processing an on-demand requests
- 9022, MSExchange Assistants...has finished an on-deman request. x out of x mailboxes were sucessfully processed. 0 mailbox were skipped due to errors

dmwynneAuthor Commented:
Hmmm not sure what the issue was but sure I misconfigured something.  I removed all settings and re-added and now it is working.

One question, I set a policy to move anything older than 30 days from inbox to deleted items.  I thought it would grab just inbox but grabbed subfolders as well.  Anyway to change that?
dmwynneAuthor Commented:
I think I've found I need an update for Exchange to control the sub-folders of Exchange.
Glad to know that you managed to get the MRM working for you.
Brandon_VVP, Systems InfrastructureCommented:
Sorry to bring this thread back. I was looking at the  post by e_aravind, and it basically explains how he can create in his lab the policy that deletes mail over 30 days. What I'm not sure I follow is if I wanted to create another policy for say a different department that deletes mail out of the inbox that's 90 days old. there would be 2 Managed Content settings on the inbox. When you create the New Managed Folder Mailbox Policy how would it  know which to use when there it two ?
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.