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mattibutt
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complex outlook 2010 contact problem with MS Exchange 2007

hi
i have a exchange 2007 running on sbs 2008 one of my user contacts got corrupted and his contacts were showing around 26000 contacts which consists of alot of duplicates contacts i have used a tool to remove duplicate records (tool made by 4team.biz) however he has lost contacts now i am still unsure what has triggered this i have ran anti virus found nothing i have repaied outlook 2010 didnt solve anything even contacts in his owa are also the same as they appeared in outlook now how can i get to the contacts which existed 4 days ago i have a old backup of sbs 2008 which i have taken before this event is there anyway i can get to those contacts like exchange command etc

matter is urgent
thanks
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mattibutt

8/22/2022 - Mon
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stanley_stars

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mattibutt

ASKER
hi
i have tried another pc but i am just seeing 21 records so you are saying there is no way to retrieve them on exchange server
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apache09

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mattibutt

ASKER
hi
the 21 contacts were duplicated by 26000 thousand times i have to remove the duplicates not sure if those contacts will be listed in the deleted items.

thanks
mattibutt

ASKER
we use BES and user has blackberry contact syncing is not an issue however contacts lost from his contacts list is a big issue  the biggest annoying aspect is unknown what has triggered this bizzare event.
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apache09

Just as if you delete a contact from your contacts, its moved to deleted Items.

Any deleted contacts in this case should also be found there

A bit confused by your comments though

Are you saying hes should have more than 21 contacts or are you saying he should have 21 contacts and they are not listed in his contacts list?

mattibutt

ASKER
sorry for confusion he had couple of 100 contacts but only 21 are left after all the duplicate removing process
apache09

Thanks


In that case would deffinatley check deleted Items
Would check recover deleted items

Would also check to see if there was any chance the person had the contacts synced with a mobile device as they could be recovered from there


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apache09

Actually also assuming these contacts were in the users COntact List or PAB

If System restore is on, you could restore back to the point before you made the changes or ran the duplicte remover.

Find all required contacts and put them in a PST or email them to another mail account
Run the Duplicate remover again.

The re-added the saved contacts
mattibutt

ASKER
hi
i have restored the system it didnt solve anything
mattibutt

ASKER
hi
the mobile sync completely failed when this problem occured user could no longer see any contact on his blackberry i have basically assigned another device as i had a recent version device became available so i have assigned user to that device prior to removing duplicates the user contacts only contain one email contact for as much could scroll assuming it was sorting by name and one contact could be there more then 1000 times
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mattibutt

ASKER
thanks guys