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Windows XP, System Reboot, Randomly, Error Message

I have a Windows XP SP3 machine.

It is randomly rebooting and it's making me crazy.

Here, 2 of the last error messages I got after the machine reboots:

BCCode : 10000050     BCP1 : FFFFFF76     BCP2 : 00000000     BCP3 : 8054B632
BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 256_1    

BCCode : 10000050     BCP1 : FFFFFFD6     BCP2 : 00000000     BCP3 : 8054B632
BCP4 : 00000000     OSVer : 5_1_2600     SP : 3_0     Product : 256_1

Is there a way to know, using that information where is the error coming from?

I'm using USB keyboard and Mouse, and it seems (to me) that they have something to do with the error, because the reboot happens sometimes on one click, and some times on a key stroke (like enter)

I'm running avast home.

Thanks.

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gustajimenez
Asked:
gustajimenez
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6 Solutions
 
Jsierra1Commented:
What is the stop code? What applications are running? When did the problem start occurring?
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Dave BaldwinFixer of ProblemsCommented:
No, that doesn't really tell you.  I would open the case and clean out any dust and re-seat all of the connectors so they will make good connections again.  Gently wiggle the memory sticks to try to re-make connections there and make sure they are seated properly.  Look for caps that may be bulging out at the top, that has been a problem in recent years.
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gustajimenezAuthor Commented:
Stop Code? I don't get any BSOD, the screen goes black IMEDIATLY, after the dead click or keystrock.

I tried looking in event viewer but I don't find any info, any advice where or how to look?

The information posted appears when the pc turns on.

The running applications are random.

I know It rebooted once when tried to access msconfig, press enter and reboot, but then it worked.
Other time, running IE, after writing an URL and press enter.

The last time (this is the 2nd error posted)
Word, Excel, Google Chrome with several tabs, gmail, facebook, google docs, youtube) the error came  when pausing the youtueb video.

When?

This computer was just reinstalled, the problem started when the computer was installed to the user. We use ps2 mouse and keyboard, user has usb mouse and keyboard and printers.

I have it at service again, with only mouse and keyboard and the problem persist.

Currently using a PS2 mouse (trying to see if the problem is the mouse)
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gustajimenezAuthor Commented:
DaveBaldwin:

I have already tried seating components, I only have one pci card and the problem is not with it (with or without the problem persists)

What do you mean with "Look for caps that may be bulging out at the top, that has been a problem in recent years."
I'm not familiar with the term "caps".
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Jsierra1Commented:
This really sounds like a hardware issue. If this was  a driver issue the OS would BSOD and you would see something in the event log. It's been a while since I had hardware issues. My issue turned out to being a bad controller on the hard drive. One test I would perform on this hardware is a bootable diag on the system with only the keyboard plugged in. See how long it runs before it fails.
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Rob MinersCommented:
Reseat the Central Processing Unit

Faulty Fans, Dust and Grime build up on the Heatsink restricting air flow. Remove the Power cable from the rear of the System and disconnect the Video cable. I would give the inside of the case a blowout with compressed air. When blowing air through the fans make sure that you physically stop them from spinning, as they may generate power and damage something. Use an Anti-Static Wrist Strap to ground yourself or by placing the back of your hand on the Power Supply Unit and not moving your feet. This will prevent electrostatic charge from building up and by not taking this precaution it is possible that you could inadvertantly cause damage to the PC from an electrostatic discharge.

Then remove the Heatsink, giving it a thorough clean and reseat the CPU applying new CPU grease. If the Fans spin freely when you give them a spin they are probably OK. If there is resistance replace them.

Clean the golden edge of each memory stick with a soft rubber/eraser, remembering not to touch the golden edge of the memory stick.  Check with one stick at a time, remembering to disconnect the power from the PC as you replace them.

Also check the Capacitors around the CPU for swelling or bulging.

As the capacitor ages, its capacitance decreases while its equivalent series resistance (ESR) increases. When this happens, the capacitors no longer adequately serve their purpose of filtering the direct current voltages on the motherboard, and system instability results.
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Dave BaldwinFixer of ProblemsCommented:
This page http://www.thenakedpc.com/dan/Bulging_Capacitors/index.html shows both good and bad caps on a motherboard.
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Rob MinersCommented:
If you haven't already performed this task, do it as it may come in handy later on.

1.      Press the WinKey + Pause
2.      Click Advanced and under Startup and Recovery select Settings.
3.      Uncheck Automatically restart.
4.      Click on the dropdown arrow under Write debugging information.
5.      Select Small memory dump (64 KB) and the output is %SystemRoot%\Minidump.
6.      Restart the PC normally as this will allow the System to Blue Screen with a Stop error code and create a Minidump file.
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Jim-RCommented:
Badcaps.net

I d e n t i f y i n g  -  P h y s i c a l   D e f e c t s

Are you wondering whether your board has the bad capacitor plague? Here are some things to look for on your board that are tell-tale signs of bad capacitors. The board in the following photo's is an Abit KT7 Athlon motherboard. This particular board is a rather bad one, yours may not look quite as nasty..

Click the thumbnails in the right column for full size view.......

I d e n t i f y i n g  -  S y s t e m   E r r o r s  &  S y m p t o m s

Here are some functionality symptoms and issues your system might display if your capacitors are failing. Please note that these symptoms can occur even if your capacitors are not showing the physical signs demonstrated above. This is a rare occurrence, but it does happen. Most of the time, there will be physical signs of failure.

System Faults:
Motherboard fails to POST.
Memory Test Fails.
System randomly and/or constantly reboots itself.
Fails to fully boot (or even install) Operating System.
System randomly and frequently freezes.
Random & frequent 'Blue Screens of Death'
BSoD or hard freeze under heavy drive activity (Either RAID, SCSI, or standard ATA)
CPU temps abnormally higher than usual under typical or less load.
*CPU VCORE & other system voltages are erratic or far out of tolerances.
Resetting the system after a freeze and the system will not repost.
(You have to completely power down then power back up.)

*CPU VCORE & System voltage issues can also be associated with a faulty power supply. Before you decide your caps are bad, ALWAYS try a known good and high quality power supply.

If your capacitors display any of the above symptoms, there's a chance that you've got the plague. The more sporadic and random that the symptoms occur is usually a good sign of bad caps. However, you should double check any and all drivers and other hardware FIRST! Some of these symptoms can easliy be mistaken for other computer problems! Although, if you've already done that and your system is still acting like this, there's a good chance that you may be faced with breaking out the 'ol soldering iron!!
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nobusCommented:
please post the minidumps
find them in windows\minidumps; attach ass file here
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gustajimenezAuthor Commented:
Thanks everyone, for all the comments.

Since yesterday the computer hasn't reboot The only thing I changed was the mouse, I'm using a ps2 mouse instead of the usb the user uses.

Do you guys think that could be the problem?

Also attached to this post all the minidumps available, all of them should be related to the same issue. (for easier download in one zip file.
Minidumps.zip
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nobusCommented:
last 2 points to :  aswSP.SYS

do you have avast, and an ext partition ?
http://forum.avast.com/index.php?topic=36774.0
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Jim-RCommented:
This wouldn't be the first time I've seen Avast involved in a minidump file.  Usually involves BSOD though.
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gustajimenezAuthor Commented:

I'm running avast 6, do you really think this problem still exists on avast 6?

I don't have any ext partition. I have only 1 ntfs partition.
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Jsierra1Commented:
Plug the USB mouse back in and see if the problem occurs again.
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gustajimenezAuthor Commented:
connect the mouse and ten minutes after the blue scree shooting with the following information the bsod the bsod the bsod
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gustajimenezAuthor Commented:
(sorry for the extra images in the previous post, all of them are the same)
More info.

When I unplugged the usb mouse and rebooted, I got another BSOD.

Here it is: (note there was no usb mouse plugged)

The new BSOD
After this BSOD, the system crashes during boot, with a BSOD.

Unplugged mouse (PS2) and keyboard (usb), and it turned on , NO bsod.

only mouse and everything ok.
only keyboard and everything ok.

both in and everything ok.

Any idea why the behavior after USB mouse was unplugged?

1 thing I can say for sure: USB mouse is definitively causing a problem.
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Jsierra1Commented:
What is the make and model of your usb mouse? Do you have a different one you can try?

Searching on the 0x00000050 error brings up several possible issues. From a bad mouse, bad memory, or root kit.

Here is the info on the malware.
The computer may automatically restart, or you may receive a "serious error" message or a Stop error message in Windows Server 2003, in Windows XP, or in Windows 2000
http://support.microsoft.com/kb/894278
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nobusCommented:
i would uninstall Avast - you can use AVG free to test : http://free.avg.com/ww-en/homepage
post result
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gustajimenezAuthor Commented:
Ok, let's see.

1) There was no malware on Windows.


Finally, the problem really seemed to be the USB Mouse.

I'll assign points soon.
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gustajimenezAuthor Commented:
Thanks to all of you guys that helped. I'm accepting multiple solutions because I think this was teamwork. Thanks.
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Jim-RCommented:
Just for confirmation, you should see if that same USB mouse causes issues on other systems.  If it does, then the Mouse is the problem.

Also, you should test out various types of USB hardware on all of your USB ports to make sure they all function properly so you don't have problems with them in the future.
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