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Office 2010 is crashing

Word won't open unless I open directly from a document. It states "Word has stopped working" Excel will open but crashes when closed. Same error. The only change to the computer is I installed Lorex software for monitoring our Home Surveillance system. I guess that could be it, but wanted to check with the Experts first. I even uninstalled Office and reinstalled it "However, at re-install it asked me if I wanted to add features or repair. So it didn't really get uninstalled.

e_aravind

Can you check the event-id @ your application-logs on the affected clients.

J.R. Sitman

ASKER

I'll do it later. Thanks

J.R. Sitman

ASKER

here is what I found.

Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e310
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96e
Exception code: 0xc0000005
Fault offset: 0x00052ffb
Faulting process id: 0x12d4
Faulting application start time: 0x01cc893878e282e9
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: befe8280-f52b-11e0-9de6-0023ae982bab

ASKER CERTIFIED SOLUTION

*** Hopeleonie ***

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J.R. Sitman

ASKER

I'll try when I get back home.

J.R. Sitman

ASKER

Word opens without error in safe mode and I can save and close without error. Excel opens but gets an error upon closing. Excel opens in regular mode and gets the same error upon closing.

Faulting application name: EXCEL.EXE, version: 14.0.6106.5005, time stamp: 0x4e26f27d
Faulting module name: EXCEL.EXE, version: 14.0.6106.5005, time stamp: 0x4e26f27d
Exception code: 0xc0000005
Fault offset: 0x00025ee8
Faulting process id: 0x194c
Faulting application start time: 0x01cc8a058bb3f2c9
Faulting application path: C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE
Faulting module path: C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE
Report Id: 6ee8a20e-f5f9-11e0-9cab-0023ae982bab

Faulting application name: EXCEL.EXE, version: 14.0.6106.5005, time stamp: 0x4e26f27d
Faulting module name: EXCEL.EXE, version: 14.0.6106.5005, time stamp: 0x4e26f27d
Exception code: 0xc0000005
Fault offset: 0x00025ee8
Faulting process id: 0x1c6c
Faulting application start time: 0x01cc8a0634e14f70
Faulting application path: C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE
Faulting module path: C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE
Report Id: 76d98673-f5f9-11e0-9cab-0023ae982bab

J.R. Sitman

ASKER

opening them in safe mode a few times has solved the problem.

Thanks

*** Hopeleonie ***

Hi jrsitman

I was away for business matters. If you need any assistance please let me know.

You are welcome.

J.R. Sitman

ASKER

I was wrong about the Solution. The problem was Teamviewer. After I thought I had solved the problem, it returned. I started uninstalling items one by one. I have verified 3 times by installing and uninstalling Teamviewer, that it was causing the problem. I didn't want to mislead anyone with the wrong answer.