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  • Status: Solved
  • Priority: Medium
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Unable to print Yahoo map directions or online restaurant menus

This is a Windows 7 laptop that is mostly used in a home office. Another computer in the same house can print similar pages without problems. The affected laptop can print other web pages, such as the home page of Yahoo. When the user attempts to print driving directions from yahoo Maps, an error message saying "spooler subsystem app has stopped working" is displayed.
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bobox00
Asked:
bobox00
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1 Solution
 
johnb6767Commented:
This is my standard print spooled post, I usually have a nice amount of success with it... I would start here...


Remove all physical printers.

Once the printer(s) is deleted, go to start>, and type CMD (Right Click, and "Run As Administrator"

net stop spooler
net start spooler

Click Start, and type "Print Management">Print Servers>Local>Drivers>Rt Click a driver and select "Remove Driver Package", and remove them all.....

Note: If this is Anything lower than Windows 7 Professional, use the below command instead of Print Management, as it is not included in lower versions.....

Hit Winkey+R, and paste the following.....

printui /s /t2

It will bring up the classic Drivers tab, familiar with XP. You can remove Drivers from there, after the printers are gone....

Then try and reinstall the network/local printers....
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bobox00Author Commented:
Thanks John. Just thought I'd add...The printer being used here is a Dell 5110cn printer. spooler error
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johnb6767Commented:
Thanks for adding that. My suggestion still applies. Often there is a driver that gets loaded into the spooler and sometimes they just get out of whack.... Resetting like this often resolves even the strangest printing problems...

Whats hiding there under the "View problem details" link?
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bobox00Author Commented:
That definitely worked.
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johnb6767Commented:
Glad to hear it....
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