Unable to print Yahoo map directions or online restaurant menus

Posted on 2011-10-10
Last Modified: 2012-05-12
This is a Windows 7 laptop that is mostly used in a home office. Another computer in the same house can print similar pages without problems. The affected laptop can print other web pages, such as the home page of Yahoo. When the user attempts to print driving directions from yahoo Maps, an error message saying "spooler subsystem app has stopped working" is displayed.
Question by:bobox00
    LVL 66

    Accepted Solution

    This is my standard print spooled post, I usually have a nice amount of success with it... I would start here...

    Remove all physical printers.

    Once the printer(s) is deleted, go to start>, and type CMD (Right Click, and "Run As Administrator"

    net stop spooler
    net start spooler

    Click Start, and type "Print Management">Print Servers>Local>Drivers>Rt Click a driver and select "Remove Driver Package", and remove them all.....

    Note: If this is Anything lower than Windows 7 Professional, use the below command instead of Print Management, as it is not included in lower versions.....

    Hit Winkey+R, and paste the following.....

    printui /s /t2

    It will bring up the classic Drivers tab, familiar with XP. You can remove Drivers from there, after the printers are gone....

    Then try and reinstall the network/local printers....

    Author Comment

    Thanks John. Just thought I'd add...The printer being used here is a Dell 5110cn printer. spooler error
    LVL 66

    Expert Comment

    Thanks for adding that. My suggestion still applies. Often there is a driver that gets loaded into the spooler and sometimes they just get out of whack.... Resetting like this often resolves even the strangest printing problems...

    Whats hiding there under the "View problem details" link?

    Author Comment

    That definitely worked.
    LVL 66

    Expert Comment

    Glad to hear it....

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