How do I troubleshoot Internet Explorer? The event log shows Hanging application iexplore.exe
Posted on 2011-10-10
I have a Dell Optiplex 380 running Windows XP SP3.
This systems is configured with 2 monitors via a GEForce 9300 video card.
We have had problems with this computer where it would freeze while using internet explorer.
I completed a format and fresh re-load of the XP OS, drivers, and MS office. I applied all current updates, installed Norton Security, Norton Ghost, and MS office 2007. Within one of day of using this freshly built system, we are getting the same Internet Explorer problems where this application will freeze. Upon inspection of the application event log, i see the following event: Event ID 1002: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Please advise on next steps. I am baffled.