Why the contact doesn't display in Exchange GAL?

Posted on 2011-10-11
Last Modified: 2012-05-12
This is using MS Exchange 2010 in w2k8 ad domain. Recently, I created 2 mail contacts with 3rd party email addresses. Can these 2 contacts shown in the GAL? secondly, I joined these 2 contacts into one DL, and then in my MS outlook, I can't see these 2 contacts but other mail addresess are visible, why? Is this the restriction by exch 2010? How to make it seen?

Question by:MezzutOzil
    LVL 9

    Expert Comment

    The reason the contacts aren't showing up in the GAL is because of the changes Microsoft made with SBS 2008 and Exchange 2007/2010.  In SBS 2003, you used to be able to add an external  contact right from within AD and it would add an email address to the GAL with the permission of Exchange 2003.

    You will find a container under Recipient Configuration (in the Exchange 2007/2010 console) called Mail Contact.  This is where the contacts now need to be created in order to have them show up in the GAL.  
    LVL 5

    Expert Comment

    Mail enabled contacts should be visble on GAL.

    Outlook may be in cashed mode and OAB not downloaded
    LVL 20

    Accepted Solution

    User the following to update your GAL:

    1. Go to the EMC > Organization Configuration > Mailbox Node > Offline Address book tab and click update on the Default OAB,
    2. Restart “Microsoft Exchange File Distribution” service
    3. Force Outlook updating OAB.
    Restart Outlook or press “Send/Receive” and click “send/Receive Groups” and click “Download Address Book”

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