How to make "do not reply' mail to really not to reply

Posted on 2011-10-11
Last Modified: 2012-05-12
Hi Experts,

We have an aspnet internal application to track the tasks. when a task is assigned from that application it reaches to the recipient in their outlook inbox.

I want to make it such a way that if they reply to that mail from outlook it should not allow.
they have to go to that application using the link inside the mail and reply. Is there away to achieve this?
Question by:anuboggaram
    LVL 9

    Accepted Solution

    I'm not particularly familiar with aspnet programming, so please excuse any comments I might make that are not possible in aspnet, but two possibilities that come to mind based on how Outlook works:

    1) If the message is being sent via SMTP, specify an invalid from address - perhaps without the domain name. If the user tries to reply, they will very quickly realise that replying isn't an option and that they have to follow the correct process. (Assuming user habits is the issue).
    2) I'm guessing it's not sending via Outlook client on the server side, but if it is, you could send the mail using a custom Outlook form that has the reply button disabled - This article discusses how to do it with Outlook 2003 and discusses when it will/won't work (i.e. if they open the message using web-access etc.)
    If it might work for you, I can step through how you create the same template on Outlook 2010.
    LVL 9

    Expert Comment

    Other than the two possibilities above, I don't think there's any way to prevent Outlook from having the reply option though!

    Actually another thought that may sort-of achieve what you're looking for (If it's training the user).
    -Send from a valid address that they can reply to, but when they reply they get an automated response advising them that their response has not been processed etc.

    Best of luck!

    Author Comment

    Hi morganmce,

    This works good. But i have an alias mail ids for this from address due to which i cannot put a dummy mail id here.

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