Cannot connect to Exchange 2007

Posted on 2011-10-11
Last Modified: 2012-05-12

I have Exchange 2007 and all existing email is working fine. I have added a new employee within ADUC and filled in email account and user info. I then went to Exchange Management Console and added a new email account and account was added successfully. I'm doing this procedure the same way I have always done it. Now, when I go to users outlook and select add New Email Account, I notice it Auto Account Setup and I hit next. When I hit next it successfully Esablishes network connection, successfully searches email server settings, however when it gets to Log on server a box pops up asking for credentials. I put in the credentials and it doesn't do anything except ask me for credentials again.


Jaime Campos
Question by:nimdatx
    LVL 3

    Accepted Solution

    Has the user successfully authenticated via AD? As in, was the user connected to the network when logging in? If not, it needs it credentials. When outlook prompts you for username, it generally picks the exchange server name. Change the username to domain\username and password and try again.
    LVL 1

    Author Comment

    User has authenticated via AD and user can access OWA successfully. Our active directory accounts are first name last initial. Our domain is rapa.local.

    I have tried rapa\JohnD and still no success. Is their a way to verify if Exchange is talking to AD successfully? Is their a way to force sync with AD from Exchange server?



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