Lync Enterprise Voice - how to change outbound caller id

Posted on 2011-10-11
Last Modified: 2012-05-12
Hi! I am struggling finding out how to make Lync dial out with our main number, while users extensions are still working for inbound calls.

Main number is: 22334400
User extension example: 22334405

Should I do this by entering the Linr URI for the users as "tel:22334400;EXT=4405", or by just entering "tel:22334405" directly and controlling outbound caller id with a rule on the trunk configuration?

I have found several post other places about this, but they are all very general, and mentions examples and things to be done that I cannot figure out how to make work. The translation rules are like greek to me, so I need some detailed help.
Question by:McFeast
    LVL 1

    Accepted Solution

    Hi McFeast,

    I would assign tel:22334405" directly to the user and then on the Voice Route configuration, you can enable Suppress caller ID, by specifying the outbound caller id.

    A user is assigned a voice policy, that on its turn contains phone usage records with associated routes. The voice policy is used in the decision making process if the outbound call is allowed and then assignes the voice route to it, so this is the best place to change the outbound number shown. Alternately it can be done on trunk configuration, but this rule will then apply to all calls to that gateway and with the policy you can choose which users send did numbers and which ones don't.

    I trust this is clear enogh, but if you require more info, just let me know.


    Author Comment

    Yes, that was the kind of easy fix I was looking for, thanks a lot!


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