Network printers with Win 7 x64

Posted on 2011-10-11
Last Modified: 2012-05-12
I need some help.  We are a school district is 99.5% Windows XP.  We are trying to transition to Windows 7 and I'm having problems.  What is the best way to install network printers?  We have a 2003 server that we use as our print server.  (it's a virtual server)  The test machine is using Windows 7 x64.  I have gone into the print server and made sure it had x86 and x64 drivers.  When I try to add the printer on the Win 7 machine, I get the message that Windows cannot connect to the printer.  Error is "Operation failed with error 0x000007e".  Googling is not helping.  Any suggestions would be appreciated.

Here are some details:

Windows 2003 print server
HP 9050 and HP 4100 printers (some use the 9050 driver some use the HP Universal PS driver)
For XP, we have a script in Group Policy that installs the printers
We have a 2008 server doing the Group Policy Management.  The print server is 2003
Error message is:  Windows cannot connect to the printer.  Error code is 0x0000007e
Question by:andyseals
    LVL 19

    Expert Comment

    by:Miguel Angel Perez Muñoz
    Try disabling SMB v2 and IPv6, sometimes cause errors between Win7/2008 and 2003.
    LVL 4

    Accepted Solution

    The x86 and x64 driver should have the exact same name, use remote server admin tools from an XP machine to administer the printer on 2003 server.

    Try restarting the print spooler then install the driver again, if that doesnt work  - On the Win7 PC, open the print server properties of the local machine, make sure to remove all existing drivers, maybe the driver exists already from all the testing.

    LVL 4

    Expert Comment

    oops - I meant Win7 pc:
    "use remote server admin tools from a Win7 machine to install the printer on 2003 server.
    " You should see the driver versions and names when using the RS tools.
    LVL 5

    Expert Comment

    You might also consider installing the printer on de 2k8 machine, since this is more compattible with Win 7 and share it from that server?

    Author Closing Comment

    This wasn't the complete solution, but it got me where I needed to be.  The driver names were the same, but the version numbers were not.  Once I made sure the x86 and x64 drivers had the same name AND version number, it started working.  Thanks!

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    The Display applet of Windows 7 Control Panel has changed a great deal since Windows XP  (it was missing and more or less replaced in Windows Vista by the Personalization applet.)  Below is a screenshot of what the Display applet of Windows XP, whic…
    Article by: Lee
    Windows 7 Ultimate and Enterprise (and 2008 R2) introduced a new feature you may not be aware of - Boot from VHD.   Boot from VHD (or what Microsoft refers to asNative Boot allows you to install Windows to a VHD (Virtual Hard Disk) file that is t…
    This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
    The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now