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Accidentally Deleted HelpDesk Web Part

Posted on 2011-10-11
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Last Modified: 2012-05-12
Here is my situation.  I implemented the Helpdesk template in Sharepoint 2010.  Everything was working great, but I changed the priority and status names on the form.  I then went to the Service Rep Mgr Home and the 2 webparts:

"Overall Service Request Priority"
"Overall Service Request Status"

Were showing the wrong information.  I was trying to fix it but do not know how which is the first issue.  Secondly I was going to remove the priority part and re-add it.  So I deleted it and cannot figure out how to get it back now.

Those are my 2 issues and hopefully someone out there can help.
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Question by:mrwarejr
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LVL 23

Expert Comment

by:TheCleaner
ID: 36951142
I'm just the front-end admin for Sharepoint but:

From another site, hope it helps:


If you have clicked the X button in the top-right corner of the web part, it is simply closed. You can get it back as follows:

    Click on Actions, Edit Page
    Click Add a web part
    Click Advanced Web Part Gallery in the top bottom-right corner of the dialog
    Click on Closed Web Parts in the tool pane on the right
    Drag the closed web part from the tool pane back onto the page

If you have actually used the drop-down menu on the web part and clicked Delete, it really is deleted. If you have check-in/out available to the page you can go back to a previous version to restore it. Otherwise you will need to restore from backup if you have one.



Otherwise, I can hit up my Sharepoint designer here.
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Author Comment

by:mrwarejr
ID: 36951161
I actually selected the dropdown and picked delete.  I am not sure on how to pull it from backup and since this helpdesk site is not in production yet I am not sure that is worth the time.  I have tweaked other stuff on that site that I would hate to redo.  Is there another way to recreate it with designer or create another site and pull it from there to this site?
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LVL 23

Expert Comment

by:TheCleaner
ID: 36951752
From the same site:

I faced the same problem (it was my mistake :(), but I am able to get my “New Comment” webpart back on the page by using SharePoint Designer.

Steps to get “New Comment” webpart back on the page

    Create New blog site just to get “New Comment” list form Webpart
    Open Newly created blog site in SharePoint designer and address]/ Lists/Posts/Post.aspx page and
    Copy the full XSLT code of “New Comment” list form Webpart
    Go back to your production blog site and place the copied XSLT just after “comments” list view Webpart on the page
    Provide “your comments list GUID” under List Name property of the copied XSLT
    Save and close.
    That’ it. Your “New comment” Webpart is back on the page


That might possibly point you in the right direction.  I'm just guessing though...I was sent the link to the other site from my Sharepoint guy since I found your question interesting.
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LVL 23

Expert Comment

by:TheCleaner
ID: 36951777
Forgot to say...so use what I posted as a guide but do it with the Helpdesk template and those webparts you deleted.
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Author Comment

by:mrwarejr
ID: 36962731
Does anyone know how to copy a webpart from one site to another?  I have the helpdesk site and deleted a webpart.  I recreated the helpdeks site under a different name and now need to copy the webpart from the new site to the old one.
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Author Comment

by:mrwarejr
ID: 36962753
I copied all the code in designer but on the new site I get an error of "List does not exist"
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Author Comment

by:mrwarejr
ID: 36962817
Here is the error I am getting?
Web-Part-Issue.jpg
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LVL 23

Accepted Solution

by:
TheCleaner earned 2000 total points
ID: 36962831
I will check with my Sharepoint guy and see if he knows.
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Author Comment

by:mrwarejr
ID: 36962839
Perfect.  Thanks
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Author Comment

by:mrwarejr
ID: 36963098
I think I figured it out.  I found the ListID for the Service Requests and put it in for the site.  I changed the one that was specified for the new where I took the code.  In Designer the site has a ton of errors, but in the browser everything looks alright.
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Author Closing Comment

by:mrwarejr
ID: 36987287
I was able to recreate it with a temp site.  Thanks for your assistance you did lead me in that direction.
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