how to recieve notification of emails sent to shared mailbox?

Posted on 2011-10-11
Last Modified: 2012-05-12
using outlook 2007 a User would like a notification each time a message is received by a shared mailbox that user has opened in his outlook.

He would like the little quick preview message you see typically when you get a new email…down in the corner that fades away after a second or two.

I think it can be done with a rule.  But not having luck so far.
Question by:frankbustos
    LVL 10

    Accepted Solution

    By design there wont be any email alert or notification  for additional mailbox.

    If you want a have a look on the new emails frequently, Add the inbox of the Additional mailbox to your favourites folder, the new email count will help you in indicating there is new mail for shared mailbox.

    Author Comment

    where is the favorite folder? in outlook?
    LVL 11

    Expert Comment

    you could set up journaling on that mailbox, that would give you full copies of the emails sent to that folder.  That could be an option if you can't do it the other way.
    LVL 9

    Expert Comment

    Hi frankbustos,

    As the others said, there is no native way of achieving what you're looking for with Outlook - you're not the first to be faced with that challenge!

    As suggested by professionalcomputersolutions, the favourite folders option would seem to be the easiest option to manage:

    To add this folder as a favourite folder:
    While in Mail view, at the top left of the screen, you should see a small set of the main folders (i.e. Inbox / Sent Items)
    Favourite folders
    To add the other inbox to this list, simply click on the inbox within the other mailbox and drag it onto the favourites folder. This will have the effect of making the number of unread items in the second mailbox clearly visible without having to expand it and view the inbox.

    Hopefully this helps!

    Author Closing Comment

    Great, thanks!

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