Google places account data not making sense...

Posted on 2011-10-11
Last Modified: 2013-12-08
Good morning. I work for a law firm and I cannot disclose the name of the company or any links. I really hope somebody can help me without links to my problem!

The firm has four locations. One of the locations is in Scottsdale, AZ.

If I am logged into our Google account, I can see the places page that we created for all four locations of the business, including the Scottsdale location. In addition, I see a Scottsdale place page-- with the wrong zip code-- that I did not create.

The Scottsdale Places page cannot be found using Google as a normal user. It seems to be non-existent, except in my Google dashboard.

When I put our exact Scottsdale address into Google Places, it lists every business in the office building EXCEPT ours.

I need the quickest resolution to this problem. I think my choices are:

1. Delete the Scottsdale page that I created and "claim" the page that Google created for me-- with the wrong zip code. Maybe edit it?

2. Go to the Scottsdale address in Google places and "Report a problem". However, this seems like a human being would need to resolve the issue, and I really need to fix it quickly.

3. Do both 1 and 2?

Thank you in advance. I really, truly appreciate any help I can get.

Question by:mellijae
    1 Comment
    LVL 97

    Accepted Solution

    You should do both.

    1. Since you are in a hurry, make the changes necessary to fit your business need, even if you have delete your Google places page that you created.  Google uses what zip code that was available to them, and they got a wrong zip code.

    2. Go to the Google Places help page and ask for help. This may take a few days to resolve.

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