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IE8 problems

Have been given a PC to fix.

PC is running XP Media Centre 2005.
Internet Explorer will not open, however when you try, you can see 2 iexplore.exe processes running, but no application comes up

Have tried to reinstall IE8 (you can not uninstall the original)
I have also gone into IE settings and disabled all addons

If I try to reset IE on the advanced page, the process hangs on the first task

Help!  

thanks

Jim
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jimxox
Asked:
jimxox
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2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
>>> If I try to reset IE on the advanced page  <--- 2 tasks minimum is normal. See if you can uninstall IE8 (which should take you back to IE7).  If that works, restart and try installing IE8 again. ... Thinkpads_User
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jimxoxAuthor Commented:
add / remove does not give the option to uninstall, so I went into Windows features and unticked IE, rebooted, then reinstalled IE8, still broken!

Reset IE hangs at first task, sits there for hours doing nothing. End up killing rundll32 to stop it

Don't happen to know what reg keys etc reset IE deletes do you? Am happy to hack IE out of the registry if that's what it takes, but can not find anything on google that documents exactly what it does

Jim
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John HurstBusiness Consultant (Owner)Commented:
I think you have got some sort of malware or operating system corruption that is causing this.

Open a command prompt while logged in as administrator. At the command prompt, run SFC /SCANNOW , allow to complete and restart. Does that help.  .... Thinkpads_User
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jimxoxAuthor Commented:
yeah, already ran that - said that it had replaced some files, but still nothing!

also scanned for viruses and malware using several different apps for both  :(
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John HurstBusiness Consultant (Owner)Commented:
It might be faster for you to reinstall XP. When it gets broken that badly, there are usually no quick fixes.

.... Thinkpads_User
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jimxoxAuthor Commented:
That was the conclusion that I had got to about 3 hours ago, was just hoping for some devine inspiration! Oh God, why doesn't this work!!!!!!!

;o)
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John HurstBusiness Consultant (Owner)Commented:
People do funny (strange) things with computers. I see it all the time. ... Thinkpads_User
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johnb6767Commented:
"add / remove does not give the option to uninstall, so I went into Windows features and unticked IE, rebooted, then reinstalled IE8, still broken!"

You might need to check "Show Updates" at the top, to see it......

See if this will uninstall it from the command line./....

C:\windows\ie8\spuninst\spuninst.exe
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johnb6767Commented:
":Internet Explorer will not open, however when you try, you can see 2 iexplore.exe processes running, but no application comes up"

This is normal if you have the browser open (and crash recovery enabled), but if you didn't launch it (as in it starts this way with a fresh logon), it could be signs of a root-kit....

Process Explorer
http://live.sysinternals.com/procexp.exe

Look for 2 things in here in regards to iexplore.exe

1. What is the Parent Process?
2. Hover your cursor over the top one, and see if it reports a URL....
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jimxoxAuthor Commented:
trying to repair from the CD at the moment, will report back in 40 minutes
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jimxoxAuthor Commented:
Thanks for all your advise - took the plunge and wiped the PC

Too much effort for not enough money to do anything else!

Thanks

Jim
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John HurstBusiness Consultant (Owner)Commented:
Thank you. I was pleased to help. Too bad you had to wipe the PC, but sometimes that is the only answer. .... Thinkpads_User
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