CUCM 7.1.3 Call reports

Posted on 2011-10-11
Medium Priority
Last Modified: 2012-05-12
Hey all,

  I am looking for some help on reporting in CUCM 7.1.3. Is it possible to pull up how many calls come into a given extension over a period of time? Any help is appreciated.
Question by:jwil320

Accepted Solution

morganmce earned 2000 total points
ID: 36952517
Hi jwil320,

CUCM does allow reporting on Call Accounting type data, although you will need to ensure that the required CAR services are running via CUCM Serviceability and that CDR is configured also.

Some more info on configuring/activating this is available here:

Once configured, you will be able to access from the serviceability menu: Tools -> CDR analyses and reporting.  CAR option
Once logged on to CUCM CDR Analysis and Reporting, you can search the CDR records and gather the information you want by clicking on CDR -> Search -> By User/Extension.

Hopefully this helps!

Author Comment

ID: 36963084
works perfect. Thanks for the reply.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Every year the snow affects people and businesses. According to the Federation of Small Businesses (FSB), in 2009, UK businesses lost an estimated £1.2bn (http://news.bbc.co.uk/1/hi/business/7864804.stm) because of bad weather. This article was c…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
Planning to migrate your EDB file(s) to a new or an existing Outlook PST file? This video will guide you how to convert EDB file(s) to PST. Besides this, it also describes, how one can easily search any item(s) from multiple folders or mailboxes…
This video tutorial shows you the steps to go through to set up what I believe to be the best email app on the android platform to read Exchange mail.  Get the app on your phone: The first step is to make sure you have the Samsung Email app on your …
Suggested Courses

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question