IE8 on Win XP Crashing

I am a developer and am having an issue with certain instances of IE8 on XP. When users are browsing our website back-end, they are intermittently experiencing crashing on IE8. This only seems to happen on half of the IE8 installs in our office. I have tried disabling all browser plugins to no avail. My problem is that when IE crashes, the report is not useful to me as far as a specific offending line number in the code. How can I figure out what is the root cause of the issue?
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dale_abramsAsked:
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ZvonkoSystems architectCommented:
The upper connection losterrors are not the reason for crashing. It is a simple traffic problem.
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ZvonkoSystems architectCommented:
Do you know Fiddler:
http://www.fiddler2.com/Fiddler2/version.asp


Check it and see what trafic is passing by at time of crashes.
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RobOwner (Aidellio)Commented:
is there anything reported in the windows event log?  can you post the error that you get here anyway as there's not much to go on...
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dale_abramsAuthor Commented:
This is from the application log in the event viewer:

Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x00067b98.


There is nothing in the IE Event Viewer
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dale_abramsAuthor Commented:
I'm checking out Fiddler now. Will report back results.
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ZvonkoSystems architectCommented:
Scan also those computers for Virus...
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dale_abramsAuthor Commented:
the only things coming up in fiddler are a couple of missing images. Otherwise, all the other files are seemingly loading up fine. Is there something specific I should be looking for in Fiddler when a crash happens? i.e. last thing to load...
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dale_abramsAuthor Commented:
I just found this in Fiddler...

15:52:46:4531 Fiddler Running...
15:54:04:1250 fiddler.network.streaming> Streaming of response #14 to client failed: An existing connection was forcibly closed by the remote host
15:54:38:2812 fiddler.network.streaming> Streaming of response #22 to client failed: An existing connection was forcibly closed by the remote host
15:54:57:3125 fiddler.network.streaming> Streaming of response #51 to client failed: An existing connection was forcibly closed by the remote host
15:56:04:3281 fiddler.network.streaming> Streaming of response #78 to client failed: An existing connection was forcibly closed by the remote host
15:57:45:2812 /Fiddler.CertMaker>1-CreateCert(DO_NOT_TRUST_FiddlerRoot) => (0).
15:58:10:2187 /Fiddler.CertMaker>11-CreateCert(ajax.googleapis.com) => (0).
15:58:10:3750 /Fiddler.CertMaker>12 A racing thread already successfully CreatedCert(ajax.googleapis.com)
15:58:39:4375 fiddler.network.streaming> Streaming of response #35 to client failed: An existing connection was forcibly closed by the remote host
15:58:39:4375 fiddler.network.streaming> Streaming of response #35 to client failed: An existing connection was forcibly closed by the remote host
15:58:39:4375 fiddler.network.streaming> Streaming of response #35 to client failed: An existing connection was forcibly closed by the remote host
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ZvonkoSystems architectCommented:
My idea was that some intranet windows authentication method failed and blocked the IE.
Looking up the event log error address in Google shows some peaople suspect to be infected by some virus but no hint what it could be. So running Virus Checker would be also a good idea.
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RobOwner (Aidellio)Commented:
What plugins do you have installed?  google desktop has been known to cause this too
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dale_abramsAuthor Commented:
Google Toolbar was installed. I uninstalled it and am reset advanced settings and am still getting the crashing behavior.
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dale_abramsAuthor Commented:
I'm running a full system virus scan with McAfee and will report back.
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dale_abramsAuthor Commented:
McAfee found no viruses.
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Sudeep SharmaTechnical DesignerCommented:
I would recommend scanning with MalwareBytes.

Scan the computer with MalwareBytes and update it before running a full system scan:

http://www.malwarebytes.org/mbam-download.php

Once finished let us know if you this the issue is still there.

I hope that would help

Sudeepv
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dale_abramsAuthor Commented:
MalwareBytes found 3 registry data items infected.

start_showHelp (PUM.Hijack.StartMenu)
start_ShowMyDocs (PUM.Hijack.StartMenu)
firewallDisableNotify (PUM.Disabled.SecurityCenter)

After fixing them and rebooting, the browser issue still persists.
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RobOwner (Aidellio)Commented:
before reinstalling IE8 and running all windows updates have you tried the MS Fixit tool?

http://support.microsoft.com/kb/318378

here are some other useful steps to follow

http://www.makeuseof.com/tag/3-steps-repair-internet-explorer-8-boom/

step by step on reinstall

http://www.makeuseof.com/tag/reinstall-internet-explorer/
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dale_abramsAuthor Commented:
I'll check out the fixit tool and report back. Thanks tagit.
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RobOwner (Aidellio)Commented:
ok sounds good - i'll wait to hear from you
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dale_abramsAuthor Commented:
That didnt seem to solve the issue. I decided to use this as an opportunity to upgrade people to Win 7 and IE9. I'll be awarding points to tagit and Zvonko for their help.
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