Windows 7 hangs on restart/shutdown after windows updates installed

Posted on 2011-10-11
Last Modified: 2012-08-14
Win7/64, Dell Optiplex980. Today for the first time Win7 hangs on restart or shutdown after windows updates are installed and calls for a restart. With any update that calls for a restart, when I restart or shut down I get the message windows is reconfiguring etc, do not shut off computer, but the blue circle is simply frozen as is the machine. Waited for a half hour just to test. Tried Fixit for updates. No go. Tried hotfix KB947821, System Update Readiness Tool for Windows 7 for x64-based Systems. No go. Still hangs. Have to pull the plug and restart. Checking Programs and Features updates list, the updates are there;  checking update history in Windows update, the status says "pending." I'm guessing the updates were installed even though the view update history says "pending." But the problem is the hang either on restart or shutdown while windows is reconfiguring windows.

Don't know whether this applies, but in the event viewer here's some of the error's from this:

Event xmlns="">
- <System>
  <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
  <TimeCreated SystemTime="2011-10-11T21:55:35.974462300Z" />
  <Correlation />
  <Execution ProcessID="1340" ThreadID="1676" />
  <Security />
- <UserData>
- <AuditEventsDropped xmlns:auto-ns3="" xmlns="">

41 (63) Critical Kernal Power

- <Event xmlns="">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <TimeCreated SystemTime="2011-10-11T21:55:14.040823800Z" />
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Security UserID="S-1-5-18" />
- <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">false</Data>
  <Data Name="PowerButtonTimestamp">0</Data>

Machine working fine otherwise.

Question by:normanml
    LVL 30

    Accepted Solution

    Uninstall your security system readiness tool again ...reboot and then try installing updates.

    If still having issues then upload checksur.log for analysis.


    Author Closing Comment

    It worked, but I have a question, please. All are installed, according to programs list in control panel. In the windows update history list under "status," several are listed as pending, even though the CP programs list show them installed. Anyway to update the update the update history history list. And, of course, thanks very much.
    LVL 30

    Expert Comment

    Try this fixit

    or run system readiness tool again and can ignore the history list.

    Reboot is required after running the above tools.


    Author Comment

    Tried Fixit. No go. Think I'll leave well enough alone. I know there's a way to both clear and/or bring the list up to date but it requires this: I don't know the downloader and don't want to mess with the registry if I don't absolutely have to.

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