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Win XP Pro crashes or freezes on RDP

Posted on 2011-10-11
Medium Priority
Last Modified: 2012-05-12
I have a Windows XP Professional PC that I want to RDP into from another machine. It allows me to get to the login screen but as soon as I put in the credentials the XP Pro PC I am remoting into either crashes with a BSOD or just locks up.

I have attached the Minidump file with xml and txt.

It does not matter whether I RDP from a Windows 7 PC or a Vista PC - I have tried 3 different PCs as the client and get the same result on the server. If I do not RDP into the box it operates fine without problems. minidump.zip
Question by:Peak-Support

Expert Comment

ID: 36952729
I'm willing to bet it's some sort of Driver issue. Check Device Manager and see if there are any missing or outdated drivers.
LVL 13

Accepted Solution

murgroup earned 750 total points
ID: 36952877
It's usually the video card driver. Update it and try again.

Assisted Solution

EricZ213 earned 750 total points
ID: 36953207
you should also check the chipset drivers

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LVL 10

Expert Comment

ID: 36953850
Who Crashed Analysis

On Fri 9/30/2011 2:43:59 AM GMT your computer crashed
crash dump file: C:\Users\Desktop\minidump\Mini093011-02.dmp
uptime: 00:03:30
This was probably caused by the following module: win32k.sys (win32k+0x9BC00)
Bugcheck code: 0x1A (0x4128B, 0x5820, 0x0, 0xFFFFFFFFBF400000)
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


Author Comment

ID: 36976857
The PC is on-site at a customers and cannot be replaced. I am trying to arrange a time that I can get access this PC and then will post back. I will try the suggestions of changing the following drivers: Network, Graphics, Chipset.


Author Closing Comment

ID: 37004882
Updating Chipset, Network and Graphics fixed the issue - not sure which one was the cause.

The BSOD reported faulty drivers. I awarded points as I did because these people suggested specific drivers to try.

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