Win XP Pro crashes or freezes on RDP

Posted on 2011-10-11
Last Modified: 2012-05-12
I have a Windows XP Professional PC that I want to RDP into from another machine. It allows me to get to the login screen but as soon as I put in the credentials the XP Pro PC I am remoting into either crashes with a BSOD or just locks up.

I have attached the Minidump file with xml and txt.

It does not matter whether I RDP from a Windows 7 PC or a Vista PC - I have tried 3 different PCs as the client and get the same result on the server. If I do not RDP into the box it operates fine without problems.
Question by:Peak-Support
    LVL 6

    Expert Comment

    I'm willing to bet it's some sort of Driver issue. Check Device Manager and see if there are any missing or outdated drivers.
    LVL 13

    Accepted Solution

    It's usually the video card driver. Update it and try again.

    Assisted Solution

    you should also check the chipset drivers
    LVL 10

    Expert Comment

    Who Crashed Analysis

    On Fri 9/30/2011 2:43:59 AM GMT your computer crashed
    crash dump file: C:\Users\Desktop\minidump\Mini093011-02.dmp
    uptime: 00:03:30
    This was probably caused by the following module: win32k.sys (win32k+0x9BC00)
    Bugcheck code: 0x1A (0x4128B, 0x5820, 0x0, 0xFFFFFFFFBF400000)
    file path: C:\Windows\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that a severe memory management error occurred.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

    LVL 1

    Author Comment

    The PC is on-site at a customers and cannot be replaced. I am trying to arrange a time that I can get access this PC and then will post back. I will try the suggestions of changing the following drivers: Network, Graphics, Chipset.

    LVL 1

    Author Closing Comment

    Updating Chipset, Network and Graphics fixed the issue - not sure which one was the cause.

    The BSOD reported faulty drivers. I awarded points as I did because these people suggested specific drivers to try.

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