RDP vs VMview

Posted on 2011-10-11
Last Modified: 2012-05-12
Hi, this is more of a consulting question so hopefuly someone can help
we are about to obtain a new customer with 30 users
Here is there current infrastructure we've been given
desktop users all use RDP to connect to there File/Exchange Server/BES( hosted - offsite from office).
Office connectivity is DSL and Cable for failover - 5 MB download, 800k upload if that...
some users use VMview to connect as a result the connection to RDP is slow
the client wants us to take over but wants us to ask any questions we have and they will get from the current IT vendors
my question is, what should we ask for?
-current network infrastructure diagram ( firewalls, switches,...UPSs, )
-license management, the client does not own any licenses
-firewall info
-physical or virtual environment
-location of servers and connectivity info
-backup/restore procedure/policies
-physical hardware attributes, warranty status, SAN, NAS...
-antivirus/spam protection

this is my list I've quickly come up with, if someone can share with me there thoughts in how one would go abouts taking over a IT contract from another vendor, what questions/clarification would one ask for
we are doing a site visit/audit as well

Solution recommendation
we are thinking of setting up a Site to Site VPN by installing 2 Cisco Firewalls at both ends, or Sonicwall's at both ends ( client office and hosting location)
OR other option is to Vmware it, get 2 ESXi hosts, Backup Server, SAN,

Question by:nutekconsultants
    LVL 116

    Expert Comment

    by:Andrew Hancock (VMware vExpert / EE MVE)
    Why were they unhappy with last IT Company?
    Is VMware View using RDP or PCoIP?
    Current Support Contracts if any (as they do not own licenses?)
    Ask for ALL IT documentation they have in advance.
    A copy of all existing contracts
    Service Level Agreements
    Clients Expectations
    Clients Future IT Strategy and Growth
    Current IT Staff lists, IT Job Descriptions, IT Dept Structure (if any)

    Author Comment

    they're unhappy becuase of lack of service, additional unexpected billings, slow response...
    -VMView was using the RDP client, I don't think they have PCoIP enabled - but I am going to find out

    Author Comment

    Hanccocka, as far as my options do you think they are optimal solutions for the client?
    site to site vpn or would you have a better option?
    LVL 116

    Expert Comment

    by:Andrew Hancock (VMware vExpert / EE MVE)
    It would be very difficult for us to comment, without having all the facts to hand. It also depends on the cost of the contract to the Client, in providing service. It would be interesting to have examples which site

    lack of service
    additional unexpected billings
    slow response

    What was in the terms of the Agreed Contract?

    Was the contract one price for the year, of xx,000 USD, which included everything?

    What IT Functions are not working for them?


    Author Comment

    Ask for ALL IT documentation they have in advance.
    what would be an example of All IT Documentation?
    I was going to ask for licenses, firewall logs, warranty status, network visio diagram...
    LVL 116

    Accepted Solution

    I would not bother with firewall logs, they will change the moment you've got them.

    IT Management Structure
    IT Job Descriptions
    IT Procedures
    IT Disaster Recovery Procedure
    Server Build Setup
    Service Desk, First Line, Second Line, Third Line procedures and esclation.
    ITL model if applicable
    Asset Register
    Licenses of software
    Vendors they deal with
    Network Diagrams
    Credit References
    Follow up Trade References - are they good payers?

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