Trouble Ticket Software

Posted on 2011-10-12
Last Modified: 2012-05-12
Can any one give me the best product for my IT support team to used price wise and features wise best product s
Question by:cur
    LVL 37

    Accepted Solution

    Spiceworks. ITS FREE!!
    LVL 16

    Assisted Solution

    A couple of years before I retired (in 2009) from a small software house, I implemented an issue tracking system, using TestTrack Pro, from Seapine ( ).

    Very flexible, although not cheap - about £200 (UK pounds) per head to purchase, then optional 10% annual subscription for free support and upgrades.
    LVL 4

    Assisted Solution

    If it is a small organisation and you need only ticket support, here is the list:

    If you are looking at more professional approach with lot of users to support, reporting, knowledgebase, etc. then you should like at options like:

    Featured Post

    Live: Real-Time Solutions, Start Here

    Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

    Join & Write a Comment

    As the Marketing Director for the company I work for, time is a commodity that I have relatively little of.  My time is divided between coaching my team, creating a direction for our company's future AND actually getting stuff done.  As a result, I …
    Online collaboration is quickly becoming embedded in the workplace, and its benefits are tangible. See what the current landscape looks like and what the future holds for collaboration tools and the future of work.
    This video discusses moving either the default database or any database to a new volume.
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now