Tech_Services
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Fails to Install Windows 7 Sp1 error 0x800f0826
I have tried every possible solution I can find to try to resolve this error. From a repair install to the last resort which was a fresh re-install of windows 7. Every time I try to install it upon reboot it fails at configuring: 7% and reverts changes.
There is no antivirus or any other software that could interfere so I wonder if a driver could be causing the problem. Microsoft have been useless as usual, so hope someone here can help?
There is no antivirus or any other software that could interfere so I wonder if a driver could be causing the problem. Microsoft have been useless as usual, so hope someone here can help?
ASKER
Can you validate the copy of windows 7 online...cbs log points to some validation issue.
Got to and validate your copy of windows 7
http://www.microsoft.com/genuine/validate/
Also would request you to run mga diag and post result of mga diag on EE
go.microsoft.com/fwlink/?l inkid=5201 2
Ded9
Got to and validate your copy of windows 7
http://www.microsoft.com/genuine/validate/
Also would request you to run mga diag and post result of mga diag on EE
go.microsoft.com/fwlink/?l
Ded9
CBS log points to non genuine copy of windows 7 or copy is not validated. That might be the reason why you are not able to install service pack 1. Please try the above steps and post results.
Ded9
Ded9
ASKER
I have ran the validation utility and it says that it is a genuine copy.
Diagnostic Report (1.9.0027.0):
-------------------------- ---------- -----
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-73 3WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3 A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.04 8
ID: {B4D1433A-2432-4CE0-99E6-0 2DF8FE56A8 8}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D 1FF3-229-8 0041010_02 5D1FF3-230 -1_025D1FF 3-517-8004 0154_025D1 FF3-237-80 040154_025 D1FF3-238- 2_025D1FF3 -244-80070 002_025D1F F3-258-3
Browser Data-->
Proxy settings: 127.0.0.1:3128
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineDa ta><UGUID> {B4D1433A- 2432-4CE0- 99E6-02DF8 FE56A88}</ UGUID><Ver sion>1.9.0 027.0</Ver sion><OS>6 .1.7600.2. 00010100.0 .0.048</OS ><Architec ture>x64</ Architectu re><PKey>* ****-***** -*****-*** **-733WD</ PKey><PID> 00371-OEM- 8992671-00 524</PID>< PIDType>2< /PIDType>< SID>S-1-5- 21-8514053 65-2163949 544-213146 6688</SID> <SYSTEM><M anufacture r>Dell Inc.</Manufacturer><Model> OptiPlex 380 </Model></SYSTEM><BIOS><Ma nufacturer >Dell Inc.</Manufacturer><Versio n>A05</Ver sion><SMBI OSVersion major="2" minor="5"/><Date>201102240 00000.0000 00+000</Da te></BIOS> <HWID>98B9 3607018400 F8</HWID>< UserLCID>0 809</UserL CID><Syste mLCID>0409 </SystemLC ID><TimeZo ne>GMT Standard Time(GMT+00:00)</TimeZone> <iJoin>1</ iJoin><SBI D><stat>3< /stat><msp pid></mspp id><name>< /name><mod el></model ></SBID><O EM><OEMID> DELL </OEMID><OEMTableID>B10K </OEMTableID></OEM><GANoti fication/> </MachineD ata><Softw are><Offic e><Result> 109</Resul t><Product s/><Applic ations/></ Office></S oftware></ GenuineRes ults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f2 24e5da7764
Application ID: 55c92734-d682-4d71-983e-d6 ec3f16059f
Extended PID: 00371-00178-926-700524-02- 2057-7600. 0000-28520 11
Installation ID: 01862393702342167002916055 1163098560 0183501834 00210566
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/10/2011 14:37:21
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:12:2011 14:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAwABAAEAAAAAAAAAAQ ABAAEA6GH4 Pyp8yuc+dq p2qLmmzE59 TFg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B10K
FACP DELL B10K
HPET DELL B10K
BOOT DELL B10K
MCFG DELL B10K
SSDT DELL st_ex
____ DELL B10K
SLIC DELL B10K
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
Diagnostic Report (1.9.0027.0):
--------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-73
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.04
ID: {B4D1433A-2432-4CE0-99E6-0
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D
Browser Data-->
Proxy settings: 127.0.0.1:3128
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineDa
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f2
Application ID: 55c92734-d682-4d71-983e-d6
Extended PID: 00371-00178-926-700524-02-
Installation ID: 01862393702342167002916055
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/10/2011 14:37:21
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:12:2011 14:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAwABAAEAAAAAAAAAAQ
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B10K
FACP DELL B10K
HPET DELL B10K
BOOT DELL B10K
MCFG DELL B10K
SSDT DELL st_ex
____ DELL B10K
SLIC DELL B10K
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex
I see a lot of "SP1 Fails to Install" issues here in E-E. If ordinary methods don't work, you can try System File Checker (SFC /SCANNOW) but as likely as not, you may need to reinstall Windows 7. There is a Windows Repair capability and you might look at that also.
http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair and
http://www.sevenforums.com/tutorials/681-startup-repair.html
... Thinkpads_User
http://windows.microsoft.com/en-CA/windows7/products/features/startup-repair and
http://www.sevenforums.com/tutorials/681-startup-repair.html
... Thinkpads_User
ASKER
Hi thinkpads
I have tried both the sfc /scnannow command and performed a repair install and a complete fresh install of the OS. Staright after the fresh install I tried to install the service pack but the same error occured??
I have tried both the sfc /scnannow command and performed a repair install and a complete fresh install of the OS. Staright after the fresh install I tried to install the service pack but the same error occured??
Please do a google search on the product key that is there on your system.
MGA diag identified this key
Windows Product Key: *****-*****-M3DJT-4J3WC-73 3WD
Google this key and you will see the copy is not genuine....thats why you are not able to install service pack.
Ded9
MGA diag identified this key
Windows Product Key: *****-*****-M3DJT-4J3WC-73
Google this key and you will see the copy is not genuine....thats why you are not able to install service pack.
Ded9
So at this point, you need to go on a hunt for:
1. BIOS upgrade
2. Chipset upgrade
3. NIC Driver
4. Video Driver
5. Audito Driver.
Make sure you download the Service Pack first (and get the correct pack for your machine - 32-bit vs 64-bit and check which CPU you have). Then after drivers, try to install manually.
I have not had SP1 fail on certified hardware. .... Thinkpads_User
1. BIOS upgrade
2. Chipset upgrade
3. NIC Driver
4. Video Driver
5. Audito Driver.
Make sure you download the Service Pack first (and get the correct pack for your machine - 32-bit vs 64-bit and check which CPU you have). Then after drivers, try to install manually.
I have not had SP1 fail on certified hardware. .... Thinkpads_User
@Tech_Services: Any update ??????
Ded9
Ded9
ASKER
ded9: I have changed the License to match the OEM sticker on the PC which is confirmed in the MGA diag. The SP1 update still fails at the same point. On another of my windows 7 PCs in the properties menu of Computer it has just the OEM key whilst on this problem machine it also says change product key? I have attached an image of the properites menu and a new MGA diag.
thinkpads_user: I have updated all availble drivers from the Dell Website including chipset and BIOS. I have downloaded Windows 7 SP1 for 64bit and I have an intel quad core processor.
Properties.png
MGA.txt
thinkpads_user: I have updated all availble drivers from the Dell Website including chipset and BIOS. I have downloaded Windows 7 SP1 for 64bit and I have an intel quad core processor.
Properties.png
MGA.txt
ASKER
I have just checked all our recently puchased Dell OptiPlex PC's and they are all using the following product key *****-*****-M3DJT-4J3WC-73 3WD. If this product key is not genuine (yet still validates by microsoft) and prevents installing of service packs and possibly other updates then how come changing this key to the one on the OEM sticker on each pc does not seem to resolve the issue? And why would Dell use a non genuine key?
Thanks
Thanks
I think you need to contact dell to resolve the licensing issue..but to prove my point try this.
Get a spare retail copy of windows 7 and do a keyless fresh install ...after doing a keyless fresh install try installing service pack 1 and you will be able to install it.
Even in a keyless install you will be able to install service pack 1 but not on a cracked version.
I would request u to do a google search for this key *****-*****-M3DJT-4J3WC-73 3WD. You will see this key listed in all crack websites.
Another way to resolve it is.. if there is a different key on the COA lable then update that ...reboot and then install service pack 1
Why does your copy gets validated...there are new cracks that can fool the microsoft server.
I would request u to try the keyless step.
Ded9
Get a spare retail copy of windows 7 and do a keyless fresh install ...after doing a keyless fresh install try installing service pack 1 and you will be able to install it.
Even in a keyless install you will be able to install service pack 1 but not on a cracked version.
I would request u to do a google search for this key *****-*****-M3DJT-4J3WC-73
Another way to resolve it is.. if there is a different key on the COA lable then update that ...reboot and then install service pack 1
Why does your copy gets validated...there are new cracks that can fool the microsoft server.
I would request u to try the keyless step.
Ded9
I just checked the new mga.txt and the product key looks correct...if still not able to install it then you need to use a different windows 7 disc...in which the crack is not applied and it will work.
This type of crack is OEM/SLP.
Get a plain copy of windows 7 disc in which there is no crack included.
Ded9
This type of crack is OEM/SLP.
Get a plain copy of windows 7 disc in which there is no crack included.
Ded9
ASKER
We have no copies of Windows 7 as we buy all PCs with the OEM installed. I am going to speak to dell about obtaining an OEM reinstallation DVD for Windows 7 SP1 64bit and see if that works.
You can create your own copy of windows 7 disc ...
Try this
The computer which has this product key Windows Product Key: *****-*****-RRQP3-J4XP7-8B 7X6 launch dell datasafe...it will give u an option to create reinstall dvd.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=dhs&docid=266282
Create the dvd..and do a clean install of windows 7 using this dvd.
Ded9
Try this
The computer which has this product key Windows Product Key: *****-*****-RRQP3-J4XP7-8B
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=dhs&docid=266282
Create the dvd..and do a clean install of windows 7 using this dvd.
Ded9
ASKER
ded9
I have searched for that key and it looks like it is a valid Dell OEM key (jusitified by the fact it is on a number of other Dell PCs we have with Windows 7 running and the fact it validates on the microsoft website) . It is just not valid for full installs of Windows 7 from a full product disk.
The computer that has the *****-*****-RRQP3-J4XP7-8B 7X6 is the same problem PC, I have just replaced the previous key with the one that was shown on the sticker (and it validates via microsoft)
In regards to creating a disk using datasafe it is not installed on the PC so I will try to download it and create a disk from the PC now using *****-*****-RRQP3-J4XP7-8B 7X6.
I have searched for that key and it looks like it is a valid Dell OEM key (jusitified by the fact it is on a number of other Dell PCs we have with Windows 7 running and the fact it validates on the microsoft website) . It is just not valid for full installs of Windows 7 from a full product disk.
The computer that has the *****-*****-RRQP3-J4XP7-8B
In regards to creating a disk using datasafe it is not installed on the PC so I will try to download it and create a disk from the PC now using *****-*****-RRQP3-J4XP7-8B
Dell data safe is always included so that you can create your own reinstall disc. Did u get any reinstall disc with these dell computers. From where did you purchase these computers.
The reason why you are not able to activate even after changing the product is because the type of crack that is been applied run at the boot phase. This type of crack emulates a type of bios settings.
Try the keyless install step and you will be able to install sp1. Even in a keyless env. you will be able to install sp1 but not on a cracked version.
Ded9
The reason why you are not able to activate even after changing the product is because the type of crack that is been applied run at the boot phase. This type of crack emulates a type of bios settings.
Try the keyless install step and you will be able to install sp1. Even in a keyless env. you will be able to install sp1 but not on a cracked version.
Ded9
@Tech_Services - Have you called Dell Support? I have not ever seen a Dell with preinstalled OS come with a bad product key. Never happened in my experience.
Second: did you install any other software when you rre-installed Windows? Or did you use the presribed Dell recovery (as asked earlier). ... Thinkpads_User
Second: did you install any other software when you rre-installed Windows? Or did you use the presribed Dell recovery (as asked earlier). ... Thinkpads_User
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You need to run system readiness tool first and then restart the computer.
If u have win7 64 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=20858
If u have win7 32bit then run this
http://www.microsoft.com/download/en/details.aspx?id=3132
After restarting install service pack 1. If still having problems then upload checksur.log.
Ded9