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Citrix Users Must Be Domain Admins or Process Locks Up

We have Citrix users accessing JD Edwards ERP8.  Prior IT staff routinely granted them Domain Admin privileges.  Without Domain Admin privileges they lock up at the 'Checking Credentials' step of the process.

Any help appreciated.  Thanks in advance.

AielloJ
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AielloJ
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AielloJ
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1 Solution
 
KrAzYCommented:
Checking Credentials for the Citrix logon process or for the JD Edwards program?
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AielloJAuthor Commented:
During the Citrix logon process.
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KrAzYCommented:
What if you publish notepad, does the same thing happen?
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AielloJAuthor Commented:
I don't understand what you mean about publishing notepad.
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KrAzYCommented:
Right now you are presenting JD Edwards from Citrix XenApp which is called "publishing".  I'm saying for a test on the Citrix XenApp server, make a second publishing that points to notepad.exe on the server and see if Notepad launches when you access it.  If it doesn't work then it isn't an issue with the JD Edwards program, but an issue with the login process.

Or are you already publishing other applications on the same server hosting JD Edwards and if so do those work?

Also what version of XenApp are you running?
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AielloJAuthor Commented:
Thanks for the explanation.  I appreciate it since I've never dealt with Citrix or JDE prior to this contract.  I might have not have given a totally accurate description of the issue based on my lack of experience with Citrix.

We are using Citrix MetaFrame installed on the client PC's (In the US), which is were I believe the issue lies.  JDE resides on a remote server in Japan.  Since the scoe of the Domain Admin privilege is applicable only in my facility in the US, I'm thinking (and hoping) the issue lies on my local domain where I am the administrator.  From your explanation, does JDE run under Citrix XenApp on the server, and the PC client Citrix MetaFrame functions as the user interface?

I'll look into the "publishing" settings.  Since the JDE server is in Japan I may not be able to change any of those settings.  Is there a log file produced anywhere that may hold a clue to identifying the issue?

AielloJ
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KrAzYCommented:
Ok, so to clarify Citrix MetaFrame isn't installable on a client's PC.  A client's PC has a Citrix client which connects to a server running Citrix MetaFrame.  The question is what runs on the Citrix MetaFrame servers? Is the JDE application on the servers in Japan or just the backend database?
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