• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4377
  • Last Modified:

Sonicpoint Wireless connection problem

My company has installed a new Sonicwall 2400 network security device and we are also putting in a SonicPoint Ni access point.  Setting up the SonicPoint is pretty straightforward as detailed through this article: http://www.brandontek.com/networking/sonicpoint-how-to/

However, we are getting intermittent internet connectivity.  We've updated the firmware on both the devices.  There isn't any major interference problems. We've made sure that a firewall isn't blocking packets.  Also, some users can get on sometimes and not others and I have an iPhone that will not connect at all.  We've called tech support and they did a packet inspection and said that everything looked fine.  Can anyone with experience settnig this up shed some light on the problem?
1 Solution
Vontech615Author Commented:
I found the solution.  Apparently it is a problem inherent to Apple products, spefically iPhone's and iPads.  Please see this link for details. https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=8091

So you have to uncheck "enable aggregation" for N clients.
We had trouble with iPads connecting to sonicpoints. We learned we had to disable frame aggregation. https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=8091
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now