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Sonicpoint Wireless connection problem

Posted on 2011-10-12
Medium Priority
Last Modified: 2012-11-13
My company has installed a new Sonicwall 2400 network security device and we are also putting in a SonicPoint Ni access point.  Setting up the SonicPoint is pretty straightforward as detailed through this article: http://www.brandontek.com/networking/sonicpoint-how-to/

However, we are getting intermittent internet connectivity.  We've updated the firmware on both the devices.  There isn't any major interference problems. We've made sure that a firewall isn't blocking packets.  Also, some users can get on sometimes and not others and I have an iPhone that will not connect at all.  We've called tech support and they did a packet inspection and said that everything looked fine.  Can anyone with experience settnig this up shed some light on the problem?
Question by:Vontech615

Accepted Solution

Vontech615 earned 0 total points
ID: 36956998
I found the solution.  Apparently it is a problem inherent to Apple products, spefically iPhone's and iPads.  Please see this link for details. https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=8091

So you have to uncheck "enable aggregation" for N clients.

Expert Comment

ID: 38596962
We had trouble with iPads connecting to sonicpoints. We learned we had to disable frame aggregation. https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=8091

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