Word 2010 "Connecting to Printer" when printing to network Konica Printer
Posted on 2011-10-12
Microsoft Word 2010 Starter
Windows 7 Professional 32 bit
Windows 2008 Datacenter 64bit
Konica Bizhub 353 (updated, PCL driver)
I have deployed the network printer via group policy user preferences. The printer gets installed on the client successfully. When printing a test page, or from notepad, printer operates normally. However, when selecting the printer in Word, a dialog box pops up that states "Connecting to Printer". It will hang there for a minute or two, and it connects fine. When you press the print button, the same thing happens. It does print successfully.
I then deployed the printer via script using the rundll command. It seems to work normally.
One odd thing I noticed is the printers deployed via "preference" method have a "state" set to "Network Connected" (you see this when highlighting the printer on the client in the devices and printers section). However, printers installed via rundll just have a network icon for the state and no words.
Other HP printers deployed via preferences operate normally in Word.