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Outlook Send/Receive not responding

Posted on 2011-10-12
Medium Priority
Last Modified: 2012-05-12
I have several users who have reported an issue with the auto polling function on Outlook 2007. The autocheck  feature does not work. In order for them to get their mail, they have to manually click send/receive. Perhaps this is a coincidence, but the clients with the issues are the only ones who are also assigned a second mailbox. I have already checked the properties and compared them with other mailboxes that do not have this problem. Everything checks out. As a work around I increased the send/receive automatic interval to 10 minutes. I have also reinstalled the client  and recreated the profile. Any ideas on what i should try next.
Question by:MidwestTapes
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Expert Comment

by:Hendrik Wiese
ID: 36956862
This is not a common issue. Try installing The 2007 Microsoft Office Suite Service Pack 2 (SP2)

Author Comment

ID: 36963352
I already have this intalled.
LVL 21

Expert Comment

by:Hendrik Wiese
ID: 36963520
Have you tried removing the second mail account to see if it still happens?
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Expert Comment

ID: 36963960
The second account seems to be the problem. What could be causing this and how should I fix this?

Accepted Solution

MidwestTapes earned 0 total points
ID: 36981367
I found event 9646 logged in the app logs of the event viewer. It occurred on only the workstations that had additional large mailboxes attached.

According to Microsoft Support, this is a new feature in Exchange 2003 to help prevent any one client from acting "abnormally" and adversely affecting the performance of the server. The recommended fix was to modify the registry to raise the threshold for each one of the object types mentioned in the error message. In my case, I had to quadruple the affected values to get this behavior to stop.

Create the following registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem\MaxObjsPerMapiSession. Then create a new DWORD value for each object name appearing in the error (for example, “objtMessageView”), and set the desired value. In my case, they recommended quadrupling the value mentioned in the error. You should not have to restart any services for this change to take affect.

Please reference


Author Closing Comment

ID: 37010562
I came up with the solution.

Author Comment

ID: 36981411
Found soultion myself

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