Desktop Support Technician Training Videos?
Posted on 2011-10-12
Hello, I will soon be assuming some help desk responsibilities where I work (corporate setting.) I would like to learn what I can during my evening hours in preparation for this. Preferably take and pass the Microsoft exam (70-272) within 30-60 days as well.
Are there any good resources that would help me study/learn for this? I am looking for something other than printed books. I was hoping for something on Lynda.com or Trainsignal, but don't see anything.
All suggestions appreciated. We are a mixed XP and Win7 environment of about 350 users.