• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 527
  • Last Modified:

Microsoft updates screwed up everything... now what?

I am running Win7 64x on a desktop. I just installed all the Windows updates received today (see screenshot). Following the updates, MS Outlook 2007 began hanging and not retaining changes, as well as other issues were noticed. Rebooting did not solve anything.

I therefore decided to do a system restore to before the updates. Following that, Outlook was still hanging and now also, the User Profile in Dragon Naturally Speaking (voice activation software) got corrupted.

Before I try an earlier restore point, I thought I'd contact EE to see what you thought.

Thanks.
Oct12-updates.jpg
0
photoman11
Asked:
photoman11
  • 16
  • 16
  • 5
  • +2
2 Solutions
 
ded9Commented:
I would recommend to uninstall your security software...reboot and then do windows updates...reboot and then try to launch apps.



Ded9
0
 
jcimarronCommented:
photoman11--Do you see anything in Event Viewer to help diagnose the problem?
0
 
madhatter5501Commented:
are you getting your updates through windows updates including the microsoft updates?  I always disable microsoft updates through the windows updates options because they usually break more than they fix
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
photoman11Author Commented:
In the Event Viewer, there are a ton of error messages. I was able to create a duplicate file showing all of the results of today, but EE would not accept the file because the extension (evtx) is not in the list of accepted extension.

I don't recall the exact time I did the update (THROUGH WINDOWS UPDATES)  it was around 10AM. There are so many error messages before and after 10AM that I can't tell from that. However, For example, I've included screenshots of 2 very common ones.

In addition, there are the results of 2 Action Center messages-screenshots.

What is your recommendation re: deleting OLD events from EV (I have over 12,000 going back to 5/1/2010). If you suggest deleting some, how do I do that?

Also, if I don't update from the normal Windows update notice window, how would I know it's needed, and how would I do it?

Outlook won't even stay open without erroring out and closing automatically now.


action-ctr-details-mesg1.jpg
system-maintenance-error-detail.jpg
EV-ID1000-error.jpg
Event-Viewer-ID1002.jpg
0
 
photoman11Author Commented:
Forgot the updates that started the problems.
Oct12-updates.jpg
0
 
jcimarronCommented:
photoman--Yes there are a lot of errors and warnings.  I suspect your best course of action might be a Repair Install.  
http://www.sevenforums.com/tutorials/3413-repair-install.html
You will have to re-install all Windows Updates but should not lose any personal data or installed programs, but it is always best to do a back up first.  
.
0
 
photoman11Author Commented:
Reading the link, I don't know if I qualify. I originally bought HP PC with Vista and MS Outlook, word, and excel and promised free upgrade to Win7. As for CDs, I have MS Office Basic and Outlook, but it's HP's version and I'm pretty sure it's Vista (it doesn't say on CD or holder). Then I have the Win7 Home Premium upgrade  disc from HP that was used to go from Vista to Win7.

As an aside, how can a MS upgrade fuck things up so grandly?

I don't know how to do what the link's suggesting and even if I did, I don't have the CDs it's requiring. I did make image copies around 2 weeks ago and have been trying to find them for the last 20 minutes - probably missed because I'm rattled.

Is there anything else I can try first (that has any decent chance of working), such as going back 1 month on a System Restore? That's another thing-what's the point of having SRs if when you use them, it doesn't work?
0
 
ded9Commented:
Did u try my steps.


Ded9
0
 
jcimarronCommented:
photoman11--Try to buy a full or OEM Win7 installation CD from Dell.  They should sell you one for only $10-20.  Tell them you want to run a Repair Install.
The alternative would be to buy a Win 7 OEM disk off the internet.  Be sure to get the same version that you have loaded now.
Of course, try ded9's suggestions in the meantime.
0
 
photoman11Author Commented:
Ded9: I had not tried your solution yet

jcimarron: are you sure that I should try to buy and OEM Win7 installation CD from DELL? The reason I ask is that my PC is an HP.

Before I send this about 2 hours ago, I was lucky enough to catch a local IT tech that I had used before, who was off work today. He came over and successfully resolve the problem. What he did was to first try a  simple repair; which did not work. He then uninstalled the latest upgrades, and reinstalled them.

For reasons that I will probably never understand, that resolved several problems. We then rebooted and the rest of the problem were also taken care of. Right now, I have reinstalled my backup user profile in Dragon NaturallySpeaking and Reinstalled Several Other Applications Which Had Been Messed up, and it seems that my system is now that to operating normally, before the updates.

The wonderful updates from Microsoft have cost me an entire day of production as well as an IT service fee. Since this came out of the blue, I've 2 final questions:

1. If in fact the updates that are installed, are through Microsoft updates, and they are disabled, what should I do to prevent any microsoft updates from falling through the cracks and being missed by me?
2. As has been suggested for major releases by Microsoft, would you recommend holding off at least so many weeks after the release of a new Microsoft update, before being confident enough that it's safe to install?

Thanks for your help.
0
 
jcimarronCommented:
photoman11--Glad to hear the good news.  That was the most obvious fix.  Wonder how we all missed it.
No, get a Win CD from HP.  My error.  I would do this anyway.  You will find many use for it.
0
 
photoman11Author Commented:
I thought it was too good to make it through the whole day ...

the only thing that started malfunctioning again was Microsoft outlook; however, ONLY THE MAIL SECTION. The calendar, tasks, etc. operated normally. However, once I receive new mail and went to check it, one indication that I was going to have a problem is that the setting: View > Reading Pane > Bottom would not stick. Even though I set it several times, the view without any reading pane was what displayed.

And whenever that was the display, I would have problems with Outlook. If I single or double click on an e-mail, the program would go into "not responding" mode and would hang there until I forced the close. from Event Viewer, I copied the content of the 2 error messages I received at that time and have attached it in a text file.

Since it seems to be one specific area of Outlook, do you have any suggestions on how to permanently fix this? Thanks again
Outlook-malfunction.txt
0
 
photoman11Author Commented:
This may make your night... just for the heck of it, while within the e-mail section, I used only the keyboard. I navigated to the e-mail in question with the arrow keys and opened it by pressing the Enter key. I did it successfully on 6 out of 6 e-mails. For the 7th, I highlighted it with my mouse (like I typically have done forever) and when I double-clicked on it... you guessed it – it hung again and I had to close the application.

This is the first time I have ever run into a situation where the keyboard would function correctly and the mouse would not. I hope that narrows down the problem.
0
 
photoman11Author Commented:
update-now the keyboard is no guarantee either.
0
 
jcimarronCommented:
photoman11--I have lost track of the situation with the latest Windows Updates.  I think they have been reinstalled.
You could uninstall them again, do not reinstall and see if that solves some/all of the problems.  
Personally I think you have a lot of problems with the PC.  (See the Event Viewer logs you posted earlier.)  Trying to solve each problem individually usually is not productive, since you still have the other problems.  So I am back to the suggestion you run a Repair Install.  
Regrets.

P.S. If you want to ignore that advice (or while you are waiting for a Windows CD) you could still try a System Restore to one of your earliest Restore Points.  (It can be reversed if you do not like the results.)  And specific to the Outlook problem I see one reference that says to replace the file outllib.dll with a copy from another computer or by reinstalling/repairing Outlook.
0
 
photoman11Author Commented:
I know the feeling about losing track of things. Right now, it's my mind.

Yes, the new Windows updates have been installed, and interestingly enough all the other problems that I noticed have been corrected, except this one issue with Outlook. I noticed something else today regarding Outlook. This time when it went into its "not responding" mode, I did nothing but wait. Between 2 and 8 minutes later, it started responding again and sometimes I could go through the e-mails like normal and sometimes it would kick off the Not Responding message again after opening one e-mail.

Please help me understand a couple of things before I head down a long and possibly unnecessary path:

1-The IT Tech who was here to help me 90 %restore everything, indicated that I probably wouldn't need the Windows CD for the 3 office products I have, because I have the CD that HP provided way back when, to upgrade from Vista to Windows 7. I must admit I don't understand everything that he or you are trying to explain, so I'm just trying to figure out the facts before I make a decision.

2-I also don't quite understand what is the Windows CD that HP would be sending me for $10-$20, and how it's different from the CD mentioned above.

3- If I do a system restore, the one I have which is right before the Windows upgrade, is from about one month ago. If I do that, and everything seems to be working all right-what'll I do at that point as far as applying future Windows updates?

4- Speaking of the event viewer, I currently have a total of 3411 events, going all the way back to May 1, 2010. How do I delete some of the older ones? I can't find any way to do it. Or, is that something that should never be done?

5- Other than a long arduous series of cut and paste, is there any way to take the information from a particular section of the Event Log and put it into a text file to send to you?

6-MAYBE THE MOST IMPORTANT QUESTION: when you talk about the "one reference that says to replace the file outllib.dll with a copy from another computer or by reinstalling/repairing Outlook." – Is this something that should be in the disk sent from HP that I talked about? If not, I don't have any other computer or Outlook installation, so are you saying that I need to find somebody who has Outlook 2007 installed on a Windows 7-64-bit machine, and have them send me the DLL file? If so, what should I do with the file after I get it?

Thanks for everything.
October-13-event-log-info.txt
0
 
jcimarronCommented:
photoman11--
Re:
1--Are you saying that you have a disk that will allow you to reinstall the Office Products?  Without having to install anything else?   If so uninstall Office and reinstall using that disk.  That may reduce the need to worry about the other items you mention.
2--I do not know what HP gave you with the PC.  If it is a Recovery Disk, it likely will completely wipe your hard drive and reinstall Windows.  In other words the hard drive will be taken back to its status when you bought the PC--no personal data, no installed programs (other than what came with the PC, no updates, etc.)  What you want is a full Windows (and nothing else) installation disk so that you can run a repair install among other things.  A Recovery disk will not allow that as you know from earler posts.
3--If everything is OK after using System Restore, you will have to reinstall whatever programs (including Windows Updates) that you installed since.  In the case of Windows Updates, I suggest you install one by one and run the PC for a while, so that you can see if any one causes problems.  However, you now seem to say that that System Restore point is the same one you already used and which did not help.  Have you nothing earlier?
4 and 5--Let's not worry about these now.  They do not affect operation of the PC.
6--If, per #1,  you have that CD allowing a separate installation of Office or Outlook, using it to reinstall should take care of installing a new and uncorrupted outllib.dll file.
0
 
photoman11Author Commented:
jcimarron,

1. I have 3 discs from HP, included with the PC I purchased: an upgrade disc from Vista to Windows 7; and 2 discs from Microsoft. Microsoft's were: Disk #1 – Microsoft Office Basic 2007 with Office Professional 2007 Trial, and Disk #2: Microsoft Office Outlook 2007 with Business Contact Manager.

2. The disc was definitely not a recovery disk.

I spent a good part of the evening attempting to uninstall Outlook and reinstall it from the discs. What a joke! As far as I could tell from advice on the Internet, I was expecting to insert the disk from Microsoft, and let the wizard direct me. I tried inserting the first disc as well as the 2nd disc without ever getting a prompt for the product key. When I tried opening the contents, it was more than not obvious what I was supposed to do. Back to the Internet.

My next steps took me to the control panel (on my computer) and finally to the add/remove programs function. I can't remember every step I took but I went through what I was hoping would be the uninstall/reinstall process, so many times that I think I covered every combination possible. I selected "change, add/remove, etc." and would alternately pick either to only keep Word and Excel, or to only exclude Outlook from my office suite currently on the computer, and then to reload Outlook.

I will estimate that I went through separate processes around 6 times, each time rebooting and seeing how Outlook and all the other programs were functioning, after each instance. I don't know whether Outlook was never truly uninstalled, or what the problem was, but I never got the version of Outlook which was at all stable and didn't hang immediately when I went to the e-mails.

My last attempt was to try to find the missing outllib.dll file. I searched and searched for the file within my PC as well as the 2 Microsoft discs, and the closest I came was "outllibbr.dll" (since this is from memory, I know I did not find an exact match but instead found outllib.dll with 2 additional letters before the ".dll" Since I found the same file on both my computer and on the Microsoft discs I thought I would give it a try and deleted the one from my computer and added the one from the discs.

Reboot. Lo and behold, Outlook seemed to be functioning as it used to. For at least an hour everything was great, performed my ceremonial DANCE OF JOY, did a little more work and went to bed after shutting off the PC.

This morning, Outlook must've had a mental breakdown during the night because it was back to hanging whenever I had the cursor on an e-mail, and it would hang for anywhere between 2-8 minutes before I could do anything else with it.

From what I described, shouldn't I be prompted for the product ID number after loading in the disk? Do you have any idea what exactly I should do to try to uninstall and reinstall Outlook? Please do not think you are supplying too many details because I ran into so many?'s that I would appreciate all the help I can get.

Thanks again.
0
 
jcimarronCommented:
photoman11--I can see no reason why you should not be able to install either Office Basic or Outlook from either disk #1 or disk #2. .  Disk #2 sounds like a better bet, so you will get a full version of Oulook.
Prior to any of this you should uninstall Outlook from Add/Remove so you are not trying to install the new over the old.  I understand you have the product key to be able to install from disk #2, but if you are not being asked for it, just keep going.  Perhaps it is somewhere in the Registry from the earlier install.
I cannot see what is happening when you try to install Outlook from Disk #2. When you insert Disk#2 in the drive, I suspect you will open a window that says Install or perhaps there is a setup. exe file to click on.  Just take it easy and slow and follow all directions carefully.  This should not be different from any other installation from a disk.
Concerning outllibbr.dll, maybe you misremember.  I am fairly certain you want outllib.dll, but it is possible  there are different versions for different versions of Outlook .  You can get outllib.dll from here.  http://www.dll-files.com/dllindex/index-o.shtml
But what about a real earlier System Restore?
I really do hope you can get HP to send you a Windows installation disk.  OEM is fine.  Tell them you want to be able to run a Repair Install.  Make it something to do now.  I think it will solve your problems.
0
 
photoman11Author Commented:
Thanks for getting back to me so soon.

- I have Windows 7, 64 bit machine. From the add/remove, what SPECIFICALLY do I do to remove it? I cannot choose Microsoft Outlook directly. The only option is to choose "2007 Microsoft Office System" and then it's a matter of-do I select add/remove, change, etc. and what selections do I make for all of the components of the 2007 Microsoft Office system suite?

- When I put either disk #1 or 2 In the Drive, the second screenshot is what I get.

- I choose "run setup.exe" and receive a confirmation window which basically tells me "setup program to install Contact Manager for Outlook 2007." Am I supposed to assume from that, that the disk ALSO CONTAINS OUTLOOK 2007, because the wording makes me think that it does not? so I did not pick that option but instead chose to open the folder and look around. That resulted in me not seeing anything that looked like a wizard or set up option.

- I must've not explained the DLL situation too well. While looking for outllib.dll, I could not locate it on either the Microsoft discs or on my computer. The only DLL file remotely close to that was the outllibbr.dll file that I mentioned. If I do take the file from the link you supplied, but cannot find the old version on my computer, how do I load the new version on my machine?

As far as an earlier system restore, I believe I have one around September 1, 2011. Are you saying to just do the system restore and see what happens? What will I do then regarding all of the upgrades that Microsoft recommends that started the problem in the first place ... to do one at a time and see which one is the problem, and then go back and do it again without using that one?

regarding HP sending me a Windows installation disk, the one I have now will upgrade Windows from Vista to Windows 7. If that isn't good enough, if I asked them to sell me a disk that I will be able to use to run a repair install, what needs to be on the disk to accomplish that?

Thanks.
Looking-for-Outlook.jpg
After-disk-2-is-loaded.jpg
0
 
jcimarronCommented:
photoman11--
Forget everything you see in the first screenshot, which I suspect comes from clicking "View installed updates".  If that is the screen you first see when you enter "Programs and Features, it suggests you do not have Outlook installed.  You mention "2007 Microsoft Office System" as being in the list but I do not see it.  If you have that option, click on that and Change or Uninstall.  Either should offer the option to Repair or uninstall each individual part of Office, like Outlook.  Of course if Outlook is all you have installed, then just uninstall.  
You mention "to only exclude Outlook from my office suite currently on the computer".  Yes, you do seem to have Open Office.  But per the last paragraph, not MS Outlook.  I am getting confused.  Why do you think MS Outlook is hanging?  You have not posted a screenshot of that message.
Anyway, when you insert disk #2 and see Run Setup.exe, you should choose that.  Is "Contact Manager for Outlook 2007" the only choice you see?  That is not Outlook.  Perhaps setup.exe is going through various options?  If not. Insert the disk and "open" it from Start|Computer.  What do you see?  Perhaps an option to install Outlook, itself?  ( It is hard to believe that disk contains only Contact Manager.)
If not, I cannot help other than to again say you should try the early System Restore.  
The Recovery Disk is as explained before.  It will wipe your Hard Drive and install a fresh copy of Win 7 and whatever software came with the PC.   All personal data, installed programs and updates  will be lost.  So backup your hard drive to an external location before using the Recovery Disk.  As mentioned you will wipe most things.  But with the back up you will be able to reinstall Personal Data which will ease the pain .  
Concerning OUTLLIBR.DLL forget what I posted earlier,  That is the correct name for the necessary .dll file.  But using it or outllib.dll is moot if you can do anything else like reinstall Outlook, run System Restore, use Recovery Disk, etc.
And if you do contact HP about the Windows disk, you can also ask how to reinstall Outlook from the disks you have.
0
 
photoman11Author Commented:
Ignoring all of your wisdom in the previous post for just a moment, consider this:

Take a look at http://www.howto-outlook.com/news/paypalmessagehangs.htm  -  sounded familiar to me, so I read the whole thing and what really stuck out was that certain PayPal e-mails would cause Outlook to hang. That's exactly what was happening with me for the most part (and I have hundreds of saved PayPal transactions).

While Outlook is running okay, I tested it and opened several different types of saved e-mails without any problem of Outlook hanging. Then I went to one of the saved PayPal e-mails, tried to open it, and Outlook immediately hung.

The post describes a solution which would fit my situation; namely "Fixing a lot of broken messages at once" Thinking I found the holy Grail, I merely started rushing through it and came to a dead stop because the path of the file I am supposed to open up is "C:\Windows\System32\drivers\etc\hosts" by the time I got to the 2nd to the last directory (etc), I could see the folder entitled "hosts" but when I tried to open it, it showed that it was empty.

However, when I right clicked and checked properties, the etc folder contains 6 files, totaling 464 kilobytes. I knew I had checked the option to show hidden files, but I verified it nonetheless. I'll include the screenshot, just because this thing is driving me crazy and maybe I'm seeing things, but it looks like it is properly set. I then reset it to NOT SHOW HIDDEN FILES, clicked Apply, okay, and rebooted.

Went back and set it to show hidden files again, Apply, okay, reboot. No effect. It shows that I should be able to see hidden files and folders, however in the case of the specific file I need to get to, it won't show it. I'm starting to think the computer has a grudge against me and is just toying with me waiting until I meltdown.

I've searched online for half an hour and cannot find any solutions to this hidden file issue I have. Do you know of a way? Or, can you think of a different way to get to that "hosts" file, so I could make a new file which would hopefully resolve this Outlook issue?

Have any Valium?
hidden-files.jpg
0
 
jcimarronCommented:
photoman11--Since you feel PayPal messages are the problem, by all means pursue it.
Re: opening the HOSTS file.  It probably is a matter of permission.
http://www.addictivetips.com/windows-tips/windows-7-access-denied-permission-ownership/
But it could also require that you uncheck the box "Hide protected operating system files..." in the View tab you show in your latest screenshot.
And HOSTS opens with Notepad, which you should be asked to use.  Just clicking on HOSTS will not open it.
0
 
jcimarronCommented:
photoman11--If you continue to have problems with HOSTS tell what messages you are getting.
0
 
photoman11Author Commented:
jcimarron,

After more time than I would've imagined, I finally was able to access the folder and after that, it was fairly simple. It definitely is the PayPal e-mail problem.

Before the up dated hosts document, every single time I highlighted a saved PayPal e-mail, Outlook hung. Now I can click away and it never goes into the familiar "not responding" reaction. However, as I deduced after reading over the technical post, there is no preemptive strike option regarding NEW PayPal e-mails that I get.

After correcting what could be corrected, of the new PayPal e-mails I received, Outlook did its not responding dance from 25 seconds – 40 seconds each time (which is actually quite an improvement from its 2 minutes-8 minutes, before the update).

As the author of the URL instructions indicated, PayPal is aware of this and is hopefully doing something about it, which I hope happens quickly because it doesn't seem like there's any way around the situation other than what I have done already.

It also doesn't seem that a reinstall of Outlook or system restore would have any bearing on the problem. So it's waiting for PayPal which who knows could take how long. I would certainly be interested in any more thoughts you might have on this, but you already been more than helpful and spent a lot of time so don't feel you have to.

Thanks for everything.
0
 
jcimarronCommented:
photoman11-- You are welcome.  Glad to hear all is well.  
I cannot offer more about the PayPay problem.  The reference you have found seems pretty comprehensive, tells you why there is a problem and gives you the solution.   I see it is dated October 14, so after you started this thread.  Did you in fact get the screen shot shown at the top of that reference?
I assume the problems with Dragon, the keyboard and "Several Other Applications Which Had Been Messed up" are all solved now.
0
 
photoman11Author Commented:
jcimarron,

I'm not sure what you mean by the screenshot at the top of the reference. Can you elaborate?

All the other problems have been resolved, with the exception that Dragon is still performing slower and with poorer recognition, than before the update.

Thanks for all your help.
0
 
dew_associatesCommented:
You need to make a change in your hosts file to correct the malformed email from Paypal.

1. Close Outlook

2. Start Notepad as an administrator.
    You can do this by right clicking on the Notepad shortcut in the Start Menu and choosing “Run as administrator”. If you don’t see this option, hold SHIFT while right clicking on it.

3. Choose File-> Open… and open the following file;

C:\Windows\System32\drivers\etc\hosts

4. Add the following line at the bottom.

127.0.0.1        102.112.2o7.net

Save the file and close Notepad.

5. Reboot the computer
0
 
dew_associatesCommented:
NOTE: When making the change as noted above, the character in "2o7" is an alpha character, not a zero.
0
 
jcimarronCommented:
photoman11--
"I'm not sure what you mean by the screenshot at the top of the reference. Can you elaborate?"
 PayPal error message PayPal error message
0
 
photoman11Author Commented:
After changing all the permissions for all the folders all the way down to the etc folder, when I look on the properties of the folders, it is showing that I should be able to access the host file, but as you can see from the screenshots-it is not displaying anything even though the properties indicate that the file is there. I must be missing something but after an hour and a half I cannot figure out what it is.

Regarding the screenshot above where you indicate that the note that the location is pointing to a network drive, I'm not sure where that came from or what you are trying to tell me about it.
Permission-Entry.jpg
etc-Properties.jpg
host-file-not-visible.jpg
0
 
dew_associatesCommented:
You need to open explorer with admin priviledges. The change the attributes for the etc folder to show hidden files. Then you will be able to see the file you need.
0
 
jcimarronCommented:
photoman11--I am starting to be entirely confused now.
Your latest posts suggest you have not been able to enter the HOSTS file to make the addition mentioned in http://www.howto-outlook.com/news/paypalmessagehangs.htm
But, in fact, you seem to have made that addition to your HOSTS file and no longer have the Outlook problem per http:#a36975122.  
To enter HOSTS, you not only need the appropriate permissions but, as mentioned in my post http:#a36973708 --"To enter HOSTS you also have uncheck the box "Hide protected operating system files..." in the View tab you show in your latest screenshot."  The screenshot to which I refer is in your post http:#a36972214

And as far as ""I'm not sure what you mean by the screenshot at the top of the reference. Can you elaborate?" is concerned, I gave you a screenshot (actually two by accident) of the image shown at the top of http://www.howto-outlook.com/news/paypalmessagehangs.htm in my post http:#a36980417
Did you ever see such a message?
0
 
photoman11Author Commented:
Let me try to clarify things:

-As far as opening Explorer with admin privileges, I did not do that because the instructions were to open a file from notepad. However, what I did was as you suggested and I was able to access the current hosts file (see attached). Unfortunately, it did have the alphanumeric numbers that were suggested in the Microsoft help link.

- I was able to access the hosts file several days ago, and that is the changed file I attached in the screenshot. This time, using the same approach, I was unable to access the file.

- I only do not have the problem in Outlook for OLD PayPal E-MAILS. For new PayPal e-mails that come in on a daily basis, the problem still exists. The only change is that instead of hanging for 2-8 minutes each time, Outlook "only hangs" for up to 40 seconds.

- When trying to access the hosts file this time, I had already unchecked the box "Hide protected operating system files".

- I can now see what you mean by the screenshot that was on the top of the Microsoft help URL. I cannot be sure whether I have or have not received that error message in the past. The only time it would display, I would guess would be the time that Outlook is hanging. I will try to notice it next time but I doubt if I saw it. Just to clarify, I am on a sole desktop PC that is not connected to any network.

Hopefully that will clarify what has taken place so far. I have (I think) a hosts file which contains what was recommended in the Microsoft help URL. Unless I am misunderstanding what it says, it seems that they don't know any solution to prevent Microsoft hanging when NEW E-MAILS FROM PAYPAL are received, and I'm at the mercy of when and if PayPal corrects the situation.

It just seems suspiciously coincidental that this problem only began to be evident after the Microsoft update, not before.
hosts.txt
0
 
jcimarronCommented:
photoman11--The latest information is that PayPal has fixed the problem for new emails.  
See the top paragraph in yellow here
http://www.slipstick.com/problems/outlook-web-bugs-and-paypal-messages-hang/

And it seems you have fixed the problem for old messages.
Is everything OK at your end now?

Indeed, I think it is entirely coincidental that the problem started about the same time you installed the Windows Updates.
0
 
dew_associatesCommented:
Photoman11 -

At of 10AM today, Paypal has not fixed the entire issue of a malformed Paypal notification.

Presently they include the following in theire notification:

"https://102.112.2O7.net/b/ss/paypalglobal"

Note: While they have added back the "HTTPS" that was missing in PP752 (now PP753), they still have no resolved the IP address of the server, which should be:

"https://102.112.207.net/b/ss/paypalglobal

The are still using 2O7 instead of 207 (2 zero 7)

I recommend that you leave your hosts file in its changed state for the time being. I have been sorting through this with both Microsoft and Paypal's engineers since October 11th.
0
 
photoman11Author Commented:
I can say with great relief that at least during the last 24 hours, I have not had any problems with PayPal e-mails. If something happens down the road regarding the whole "2O7 instead of 207 (2 zero 7)" situation, it would be nice if PayPal would contact their e-mail recipients and let them know that changes need to be made in the hosts file, if in fact it does.

I'm lucky enough to understand the difference between the letter O and a zero, so I'm one of those non-techies that are at the mercy of the aftereffects of problems, without knowing how they came about.

The short and sweet is-at least in my experience of 24 hours, the problem is fixed (safer to say – has not reoccurred, yet).

Thanks to everybody for all your help.
0
 
dew_associatesCommented:
Well done Photoman!! --!
0
 
jcimarronCommented:
photoman11--That is good news.  I can understand your relief!!
It may be time to close this thread.
http://www.experts-exchange.com/help.jsp#hs=26&hi=366
0
 
jcimarronCommented:
photoman11--Thanks!  But you really deserve the credit for finding out about the Outlook/Paypal conflict.
 
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

  • 16
  • 16
  • 5
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now