link in Outlook 2010 to a secured PDF not working correctly

Posted on 2011-10-12
Medium Priority
Last Modified: 2012-05-12
Good day!

I have come across an odd behaviour that I can't seem to resolve to my management's satisfaction.  Here are the particulars:

• 1 fairly large PDF file (10MB) in a directory on an IIS website
• directory is secured so that visitors have to use a login and password to access contents
• security is setup on the directory through IIS with anonymous and default visitors disabled on this particular directory; login represents the user that does have access
• there is no security on the PDF file itself
• we want to include a link to the secured file in an email going out to senior management and board members
• when users click on link in Outlook 2010, the IE browser opens up and says 'Internet Explorer can not display page' and includes the link to diagnose the connection

If you refresh the page with the error still displayed, the anticipated login box appears.  If you have another browser set as the default browser (Chrome and FFox were tested), the login box appears.  If you access the email via a web-mail interface and IE opens, the login box appears.  I tried various security settings in IE - disabling protected viewing, lowering the security settings - but nothing appeared to have corrected the problem.

The issue appears to be something between Outlook and IE on that initial click.  Unfortunately, because this is going to senior management and board, we are REALLY trying to avoid statements like 'If the file does not at first appear, click refresh' or 'Change your default browser to some worthy software...'

Any ideas or thoughts on what is happening or how to correct?  Unfortunately, time is of the essence (isn't it always?).

Thanks in advance for anything offered!
Question by:chipsterva69
  • 2
LVL 47

Expert Comment

ID: 37128136
Since Outlook 2007, Outlook has become more and more security conscious / restricted when accessing Links or URLs from the Email Itself.

Especially ones that go out to the internet.

If it were me, I would just put the Body of the Email w/ link into a Word Document.
I wold test it from Word, It SHould work.

If it works from Word, I would then email them the Word Document.

Accepted Solution

chipsterva69 earned 0 total points
ID: 37203268
I had forgotten to close this out.  Unfortunately, sending Word was not an option, and we never did find a solution to this issue.  Luckily, for now it is a minor issue.

Author Closing Comment

ID: 37230530
no solution found.

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 trialware OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their Exchange server is no longer available or other critical issues with Exchange server or impo…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question