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Widows 7 64 bit halts on log off screen

Posted on 2011-10-12
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Last Modified: 2012-05-12
I am working on a Windows 7 machine that halts on logoff restart or shutdown.
I found a ms hotfix but when I tried to install it I got the message this is not compatible with your machine.
The Windows 7 machine has Service Pack 1 installed
The machine orginally had all the icons on the desktop showing exclamation points. I removed Mcafee and that fixed the problem.
I have since installed ESET Smart Security 5.
This problem described above started some time after Mcafeee was removed but before ESET was installed.
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Question by:kallatech
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ded9 earned 1000 total points
ID: 36957360
Put the computer in clean boot mode and monitor the computer...restart shutdown and logoff

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9
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Author Comment

by:kallatech
ID: 36964469
I will have to try that and let you know how it worked.
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Author Comment

by:kallatech
ID: 37000008
Restarting the computer works fine.
It is when they go to shut down it hangs.
It does not display anything about installing Windows updates.
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LVL 30

Expert Comment

by:ded9
ID: 37000018
Did u try clean boot.


Ded9
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Author Closing Comment

by:kallatech
ID: 37008639
Thank you
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