Setup Exchange account in IPAD2

I've setup many ipad 1 and ipad 2 with exchange server.  I am stuck on this problem.

I am able to setup the exchange account and it authenticate.  When I click on mail, an error message says "Cannot Get Mail" The connection to the server failed.

If i switch the login name and password to another user, emails are flowing in.  And yes, the login credentials for the problematic account is correct.

How do I troubleshoot this?
TAS-ITAsked:
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James HConnect With a Mentor IT DirectorCommented:
Run the Active Sync test with the problem account and post the results.

https://www.testexchangeconnectivity.com/
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RadweldConnect With a Mentor Commented:
Is the problematic account a members of a restricted group like administrators? Is this won't work As admins are unable to use activesync
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TAS-ITAuthor Commented:
This site helped me solve my problem.  It's awesome!!!

Thanks!
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