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Multiple copies of emails being sent to BB users using exchange 2010

Hi,

We have some end-users who are receiving multiple copies of their emails on their BB (BlackBerry) devices from exchange 2010. Apparently there is a fix on the exchange side of things. Could this be an issue with the configuration on the service provider side?

Does anyone have an idea as to the fix and where you can find it.

Thank-you in advance for all of your help, it is greatly appreciated.

ElliTech
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ellitech
Asked:
ellitech
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2 Solutions
 
jerrypdCommented:
i think you should hold off on doing anything for a few days. RIM/Blackberry are having massive problems with email and BBMessenger right now, and I think you may be seeing a side effect of that.
We are noticing it here in NY today...
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ellitechAuthor Commented:
Sounds good, however apparently this was an issue before the problem with RIM
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jerrypdCommented:
oh - since you mentioned it today - i thought it started today...
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ellitechAuthor Commented:
Could this be an issue with the configuration on the service provider side?
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ellitechAuthor Commented:
Found out it was because IMAP and POP3 were both enabled on the exchange 2010 server, if the outlook client was open on the workstation the BB device would recived two copies. Disabled IMAP, deleted out the account on the BB device as per normal. It would complain and fail, selected "I will provide other settings" pointed it to the URL for OWA and it now works fine.

Thanks for responding back, it is greatly appreciated.

ElliTech
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ellitechAuthor Commented:
Thanks for responding back...

ElliTech
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