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SonicWall NSA 2400 Content Filter issue

Want to allow a domain (tunein.com) for workers to listen to radio.  Have put in allowed domains list in content filter, allowed "mp3/streaming" as a category and still have problems getting it to work correctly.  

We can get to the site without a sonicwall blocked page but click on a station to listen and the player pops up, then spins forever.  Disable the content filter and it works fine.  

Thoughts?
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Large_Farva
Asked:
Large_Farva
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2 Solutions
 
carlmdCommented:
Under Security Services -> Content Filter -> Content FIlter Type -> Configure then select the "Custom List" tab.

Did you put tunein.com in the Allowed Domains list?

Also, on the Policy tab, select Configure for the Policy you are using (Default?), then select the URL List tab. tunein.com is included in Item 14. Arts/Entertainment. If the above step does not work for you, and 14 is checked, then uncheck it.

Is it working now?
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Large_FarvaAuthor Commented:
All that was already done.  There have never been any sonicwall error screens but it definitively works when that machine is excluded from content filter by ip.  It is the pop up screen player that just spins so is there some player related service I need to allow?  
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carlmdCommented:
Have you checked the Sonicwall logs to see if it posts anything when it does not work?
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Large_FarvaAuthor Commented:
Yes...there were some blocks for an ad server and I thought that might be it, since the player is ad supported but enabling that domain did not work.  So the log didn't really reveal anything in this case.  

I have resolved the issue and here is how:
I checked the source code for the player that was popping up and was looking for calls to external domains.   There were links to jquery files at googleapis.com so I added that domain to the allowed list in content filter config and it worked.  

Thanks for the help and I am including your wisdom in the solution since it is a vital starting point for this problem.  
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Large_FarvaAuthor Commented:
I am including my statement in the solution since I found the problem myself and all the help from carlmd I had already tried.  but if anyone has this issue you must start with his suggestions before using mine so I have included both of us.  

Thanks carlmd for the help.
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